Talent.com
Patient Service Representative
Patient Service RepresentativeAllergy Partners • Laurel, Maryland, USA
Patient Service Representative

Patient Service Representative

Allergy Partners • Laurel, Maryland, USA
17 days ago
Job type
  • Full-time
  • Part-time
Job description

Job Details

100-00-Laurel - Laurel MD

$16.73 - $22.31 Hourly

Description

Job Title : Patient Service Representative

Reports To : Practice Manager

Join a team that cares for your community and for you!

At Allergy Partners we are dedicated to improving the lives of our patients through compassionate personalized allergy and asthma care. As part of the nations largest allergy practice our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community building lasting relationships with patients and families and being a trusted partner in their long-term health.

Within our practice we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth teamwork and a true commitment to making a difference both inside and outside the clinic.

Employee Benefits

Allergy Partners is happy to provide the following benefits for our employees :

Full-Time

  • 401(k)
  • Health Insurance
  • Paid Time Off
  • Paid Holidays
  • Vision Insurance
  • Health Savings Account (HSA)
  • Dental Insurance
  • Life Insurance
  • Disability Insurance

Part-Time

  • 401(k)
  • Paid Time Off
  • Paid Holidays
  • COMPENSATION INFORMATION

    Actual compensation may vary depending on job-related knowledge skills and experience.

    Job Summary

    With a customer service orientationregister patients answer the telephone prepare the office for the day schedule patient appointments collect payment at the time of service and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.

    Key Responsibilities

  • Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary.
  • Screens visitors and responds to routine requests for information from patients and vendors.
  • Maintains office equipment and office supplies in the front office areas.
  • Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities ensures that electronic files are routed appropriately.
  • Opens date stamps and delivers mail daily as assigned.
  • Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day. Responds to medical records requests in accordance with Allergy Partners policy.
  • Keeps the patient reception area neat and clean at all times throughout the day.
  • Schedules patient appointments : explains to patients which pieces of information they are to bring or complete prior to an appointment provides a range of potential charges for the visit and the patients estimated financial obligation / good faith estimate provides patients several scheduling options follows approved scheduling guidelines prepares and sends out all appropriate information to patients.
  • Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
  • Verifies demographic and insurance information for new and established patients according to protocol; ensures current indexing of insurance and identification documentation into the practice management system.
  • Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
  • Ensures proper posting of charges into the practice management system daily as assigned.
  • Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers daily close packet to the Manager or central Administration as appropriate.
  • Closes the office each day according to protocol.
  • Determines uncollectible balances and refers such accounts to the Practice Manager.
  • Assists in other front office duties at the request of the Practice Manager.
  • Identify the patients referring and primary care providers and ensure the contact information is correctly entered into practice management system and EMR prior to the provider seeing the patient so that the provider can promptly send letters and / or office visit notes once the patient encounter has been completed.
  • Other Responsibilities

  • Facilitates any physician requests throughout the day.
  • Maintains patient confidentiality; complies with HIPAA and compliance guidelines
  • established by Allergy Partners.
  • Maintains detailed knowledge of practice management electronic medical record and other computer software as it relates to job functions.
  • Assists the clinical staff in contacting emergency services and participates in anaphylaxis
  • drills as required. Helps to monitor patient waiting areas and facilitates proper patient
  • flow.
  • Attends all regular staff meetings.
  • Performs all other tasks and projects assigned by the Practice Manager.
  • Completes all assigned AP training (such as CPR OSHA HIPAA Compliance Information Security others) within designated timeframes.
  • Complies with Allergy Partners and respective hub / department policies and reports incidents of policy violations to a Supervisor / Manager / Director Department of Compliance & Privacy or via the AP EthicsPoint hotline.
  • Maintain compliance with all policies and procedures actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing enforcement and reporting of cybersecurity incidents efforts programs and fulfill required training on a timely basis as required by frequency and due dates.
  • Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Physical Demands

    Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions and be exposed to bodily fluids on a regular basis.

    Working Conditions

    Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

    Qualifications

    Qualifications & Experience

  • Minimum of two years of experience in a medical office or customer service position.
  • Proven success asking for payment making change and balancing a cash drawer.
  • Working knowledge of basic managed care terminology and practices.
  • Familiarity with scheduling and rearranging appointments effectively.
  • Comfortable using email word processing and interacting with Internet applications.
  • Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
  • Proven experience handling challenging patients / customers and dealing with conflict in elevated / stressful situations.
  • Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
  • Neat professional appearance.
  • Strong written and verbal communication skills.
  • Bi-lingual is a plus not required
  • Educational Requirements

    High school diploma required.

    Beware of Hiring Scams : Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications please report them to . All of our legitimate openings can be found on the Allergy Partners Career Site ( Experience :

    Unclear Seniority

    Key Skills

    Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

    Employment Type : Unclear

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 16 - 22

    Create a job alert for this search

    Patient Service Representative • Laurel, Maryland, USA

    Related jobs
    Patient Services Coordinator

    Patient Services Coordinator

    PT Solutions • Alexandria, VA, US
    Full-time
    At PT Solutions Physical Therapy, we're more than just a private practicewe're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.As a Patient Service...Show more
    Last updated: 8 days ago • Promoted
    Inpatient Physical Therapist

    Inpatient Physical Therapist

    MedStar Health • Mount Airy, MD, US
    Temporary
    MedStar Health is looking for a Physical Therapist to join our team at MedStar Montgomery Medical Center!.The Physical Therapist provides physical therapy services to patients, to include screening...Show more
    Last updated: 3 days ago • Promoted
    Medical Front Office - Patient Service Specialist

    Medical Front Office - Patient Service Specialist

    NovaCare Rehabilitation • Rockville, MD, United States
    Full-time
    Monday, Tuesday, Thursday 8am-7pm and Wednesday, Friday 7 : 30am-12 : 30pm.Starting at $18 / hr (pending experience).When patients enter our outpatient physical therapy center in Rockville.As a patient s...Show more
    Last updated: 12 days ago • Promoted
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    Maryland Staffing • Columbia, MD, US
    Full-time
    Bilingual Customer Service Representative.Hybrid : Columbia, Maryland Pay : $18 / HR.The Bilingual (English and Spanish) Call Center Representative is a key member of the back-office support team for o...Show more
    Last updated: 23 days ago • Promoted
    Patient Care Representative, Cardiovascular Diagnostics Old Town

    Patient Care Representative, Cardiovascular Diagnostics Old Town

    Virginia Hospital Center • Alexandria, VA, US
    Full-time
    Patient Care Representative, Cardiovascular Diagnostics Old Town.Greets, schedules, meets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone call...Show more
    Last updated: 15 days ago • Promoted
    Patient Account Representative

    Patient Account Representative

    Tenet Healthcare • Washington, DC, US
    Full-time
    Patient Account Representative.The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding...Show more
    Last updated: 30+ days ago • Promoted
    Patient Service Coord

    Patient Service Coord

    Medstar Good Samaritan Hospital • Olney, MD, US
    Full-time
    Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practic...Show more
    Last updated: 8 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Sykesville, MD, USA
    Full-time
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show more
    Last updated: 23 days ago • Promoted
    Client Service Representative - Floater (Mount Airy Branch)

    Client Service Representative - Floater (Mount Airy Branch)

    Atlantic Union Bank • Mount Airy, MD, United States
    Full-time
    The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales / service solutions, as well as handle teller transactions.The Client Services R...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    TEKsystems • Columbia, MD, United States
    Full-time
    Customer Service Representative •.Hybrid : Columbia, Maryland, USA •.The •Call Center Representative • is a key member of the back-office support team for our Automated Traffic Safety Enforcement progr...Show more
    Last updated: 27 days ago • Promoted
    Member Service Representative

    Member Service Representative

    Lafayette Federal Credit Union • Rockville, Maryland, United States
    Full-time
    Quick Apply
    NOTICE : JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positio...Show more
    Last updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Interview Hunters • Columbia, MD, US
    Full-time
    Quick Apply
    We are looking for a representative to join our team.This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the clien...Show more
    Last updated: 30+ days ago
    Patient Service Coordinator (Ophthalmology)

    Patient Service Coordinator (Ophthalmology)

    Johns Hopkins University • Columbia, MD, United States
    Full-time
    Maintains accurate information on each patient to facilitate the patient encounter.Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout.Works with others ...Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Representative I (F) PRN, Float

    Patient Access Representative I (F) PRN, Float

    SSM Health Rehabilitation Hospital • Washington, DC, US
    Full-time
    It's more than a career, it's a calling.This PRN (varied hours 0-40) will float to varied desk locations for coverage purposes as needed. Responsible for communicating with patients, participants an...Show more
    Last updated: 1 day ago • Promoted
    Patient Service Rep 3 - Cardiology Cartersville

    Patient Service Rep 3 - Cardiology Cartersville

    HARBIN CLINIC • Washington, DC, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Mount Airy, Maryland
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Patient Account Representative -Medicare Exp - Onsite

    Patient Account Representative -Medicare Exp - Onsite

    Med-Metrix • Arlington, VA, United States
    Full-time
    The Patient Account Representative is responsible for collections, account follow up, billing allowance posting for the accounts assigned to them. Follow-up with payers to ensure timely resolution o...Show more
    Last updated: 22 days ago • Promoted
    Patient Coordinator- Pediatrics

    Patient Coordinator- Pediatrics

    Back 2 Basics Pediatric Therapy Service • Woodstock, Maryland, United States
    Full-time
    Quick Apply
    Looking to work with a company that values a positive work environment and makes a difference in the community?.Do you enjoy working with families and pediatrics?. We are looking for an Administrati...Show more
    Last updated: 30+ days ago