Manager of Client Services

Are you an experienced, successful & empathetic "People Leader" looking to join a company invested in maintaining a supportive culture? Do you possess top-notch customer service skillset that puts you above the rest? If so, we have the perfect opportunity for you to join us as a Manager of Client Services.

ProHome, a leader in 3rd Party Warranty Administration, is seeking a dynamic manager who thrives in a fast-paced environment, adept at turning challenges into opportunities, and is great with helping customers and team members succeed. An approachable, positive culture champion who will elevate our efficiency and take our customer experience to the next level.

This job is an in-office role. Qualified candidates will need to commute to the office in downtown Wichita daily.

Qualifications :

• Bachelor's degree or the equivalent combination of education, training, and experience.
• 3+ years of experience in team management preferably client services, or a related field.
• 3+ years of exemplary customer service experience.
• Strong leadership, coaching, and mentoring skills.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Must be able to successfully use a CRM system, internet & office programs.
• Data-savvy with the ability to analyze metrics.
• Call center experience a plus but not required.

Performance Responsibilities :

This is not an all-inclusive list of responsibilities and may change as business needs dictate.

Compensation and Benefits :

Come grow with us!

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