Client Relations and Reporting Specialist

Job Description

Job Description

Salary : $55k

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

We are seeking a dedicated and detail-oriented individual to manage and enhance the experience of our top OEM (Original Equipment Manufacturer) accounts. This role is integral to ensuring that our most valued customers receive a superior level of service tailored to their specific needs. The ideal candidate will have a strong background in customer service, project management, and customer experience, with the ability to manage complex projects and foster strong relationships with key stakeholders. If you excel in a high-touch, client-facing role and have a passion for exceeding customer expectations, we invite you to join our team.

Key Accountabilities

Customer Relationship Management :

• Serve as the primary point of contact for top OEM accounts, ensuring consistent and proactive communication.
• Understand the specific needs and expectations of each OEM customer, tailoring services and solutions to meet those requirements.
• Develop and maintain strong relationships with key stakeholders, fostering trust and ensuring customer satisfaction.
• Handle escalations and complex customer inquiries, working to resolve issues promptly and effectively to maintain positive customer relationships.

Project Management :

Operational Excellence :

Continuous Improvement and Reporting :

What Were Looking For

To thrive in this role, you should bring :

Why Armstrong Fluid Technology?

By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.