IT Support Specialist II

Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? We have a place for the right candidate. Our Help Desk II / Support Specialist II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction, and mentors teammates to do the same. Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions onsite. Follows the triage process and documentation expectations and models the behavior to teammates.

Please note, our company does not provide sponsorship for employment visa status.

COVID-19 considerations :

This position requires the candidate to be vaccinated. We are taking this pandemic very seriously and are making all efforts to keep employees safe. If the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe!

Longleaf Offers

• Competitive salary and generous bonus structure ($44,875 to $52,152. Entry depends upon skill level)
• Full benefits package, including free health & vision, disability, and life insurance for employees
• Training programs to improve your skills and prepare you for advancement
• Paid vacations and holidays, including your birthday
• A family-friendly environment
• Challenging projects in a fast-paced environment
• Collaborative process
• Growth opportunities

Desired Skills and Experience

A 4-year degree in computer science or related field

1+ Year of relevant service as an MSP Help Desk Technician

Demonstrated leadership ability, regardless of job title

Excellent written and verbal communication skills

Demonstrated problem-solving and troubleshooting skills

natural fit with our corporate culture and values

Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus

About Longleaf

The Longleaf Network is a small Managed Service Provider that specializes in professional services clients (legal, health, financial services, and veterinary practices). We've been growing steadily since opening our doors in 2006 and serve 500+ locations nationally. Our corporate headquarters is in Greensboro, NC.

We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement.

Job Type : Full-time

Pay : $44,875.00 - $52,152.00 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Schedule :

8 hour shift

Supplemental pay types :

Bonus pay

COVID-19 considerations :

This position requires the candidate to be vaccinated for COVID-19. When the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe!

Experience :

MSP Help Desk Technician : 1 year (Preferred)

Work Location : One location