Operations Manager - Philadelphia

Operations Manager

We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Key Responsibilities

The key responsibilities include :

• Exceptional Customer Service : Ensure an exceptional and seamless customer experience for every parker
• Personnel Management : Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• Location Profit and Loss : Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Revenue Generation : Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
• Direct Marketing : Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility.
• Event Management : Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
• Client Management : Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
• Business Development : Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
• Team Development : Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.

Skills, Knowledge and Expertise

The required skills, knowledge, and expertise include :

Benefits

Join our team and enjoy an outstanding benefits package, including :

About Reimagined Parking

The Reimagined Parking family of nationally recognized operating companiesImpark, Lanier Parking, Republic Parking, AmeriPark, and Park Oneis a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.