Hospitality Manager

$55,000-65,000/yr plus bonus

• Conducts team member interviews.
• Conducts team member reviews every 6 months and creates action plans to ensure growth and development.
• Supports the Head Trainer to ensure training materials available are consistently and effectively used in team member training.
• Team members are coached, trained and developed in their job roles for all work areas
• Team members are provided with the tools, education and experience to perform individual job descriptions to standards.
• Conducts all new team member orientation and supports trainers in each day of training.
• Personally, follows up with both team members.
• Conducts performance oriented training and maintains accurate training records.
• Supports the manager-in-training training program when needed.
• Analyzes own strengths and weaknesses.
• Develops self-improvement objectives, goals and an implementation plan utilizing training programs.
• Supports the General Manager in the development of new managers.

• Delivers profitability of restaurant operations by operating within a cost of goods and labor productivity guidelines.
• Cost goals are met for food.
• Labor goals are met, work is completed daily (no O.T. is scheduled).
• Team members are held accountable for achieving food, labor, and other cost goals as communicated by the General Manager.
• Checklists and reports are completed accurately and on time, invoices checked for accuracy.
• Supports the General Manager and Kitchen Manager with weekly inventories and action plans.
• Provides input in the development of budgets, projections, goals, and objectives.
• Practices sound security measures always securing people, monies, records, information and equipment.

• Follows administrative guidelines and procedures. Completes and maintains accurate records/paperwork.
• Supports the GM to conduct timely, effective team member performance reviews.
• Supports the GM to complete new hire forms properly and efficiently.
• Reconciles all payroll records at the end of every shift to ensure accuracy.
• Prepares FOH and Bar labor schedules weekly.
• Maintains schedules to match sales forecasts/budgets for all team members.
• Properly uses and documents team member disciplinary actions.
• Completes assigned administrative duties such as schedules and reviewing team member schedules, etc., accurately and on time.

• Conducts daily audits and cash checks.
• Understands and promotes the Hopdoddy culture.
• Seeks and welcomes the opportunity to learn new techniques and tasks.
• Builds support and commitment among others around company initiatives.
• Follows direction in all delegated tasks and projects.
• Has a positive attitude and approach to the job.
• Demonstrates the highest standards and acts as a role model for team members.
• Participates in, and is supportive of all marketing programs. Actively supports the marketing and sales plan, emphasizing up-selling and other objectives identified by the management team. Communicates and manages company expectations.
• Posts important and relevant information for team members with guidance from the General Manager.
• Participates in the creation of effective and results based sales building plans. Executes sales building plans.

• Through his/her own conduct, appearance, and energy level sets the leadership example for the team member in the restaurant.
• Ensures food is prepared in accordance with Company standards and recipes.
• Ensure food safety and security processes and procedures are followed.
• Ensures proper staffing and operation of the restaurant.
• Leadership includes time spent providing direction to team members as well as exceeding guest expectations.
• Ensures product inventory is maintained and sufficient to support operations.
• Ensures scheduled preventative maintenance and regular cleaning required to operate a clean, safe and sanitary restaurant is completed following Hopdoddy policies and procedures.
• Perform other related duties, tasks and responsibilities as required from time to time.

• Provide warm Hopdoddy Hospitality with a smile and eye contact.
• Interacts effectively with guests providing them an excellent dining experience.
• Establishes guest service and satisfaction as a priority through personal example and follow-through.
• Utilize the “Guest Right of Way” always.
• Proactively handles guest complaints with a sense of urgency, poise and good judgment.
• Monitors guest feedback daily.

• Motivates team members to learn and perform quality work.
• Develops teamwork. Provides quality time with all team members through the open-door policy.
• Responds in a timely manner to all team member’s needs, concerns and complaints.
• Regularly praises and effectively coaches all team members.
• Establishes an atmosphere of fairness, mutual respect and concern in dealing with team members.

• Models personal excellence and consistency in day-to-day behaviors and accomplishments.
• Identifies and analyzes problems and develops workable solutions.
• Maintains consistent performance standards for all team member.
• Increases effectiveness through proper use of delegation and work assignments.
• Participates in team member meetings, coaching and developing the leadership team and team members.
• Communicates effectively with management, team members, and guests verbally and in writing when appropriate.
• Conducts walkthroughs and reviews all shopper scores.
• Shows initiative and sense of urgency in accomplishing tasks and projects.
• Performs multiple tasks effectively and efficiently.
• Works efficiently to meet commitments in a timely manner.
• Remains composed when something unexpected occurs.
• Demonstrates consistency in approach and behavior.
• Comes to work on time ready for the shift and does not leave until the next shift is setup for success.
• Has personal development plan in place to reach the next level.

• Team Player with a sense of humor.
• High school diploma or equivalent required.
• Must demonstrate good math and communication skills.
• Minimum 3 years’ experience as a salaried Manager in full service or fast casual restaurant.
• Demonstrated leadership skills, including coaching, directing, and motivating a team.
• Exposure to P&L and sales building highly desirable.

• Knowledge of Job
• Initiative
• Adaptability and Flexibility
• Organization and Planning
• Analytical Ability
• PC Skills - Intermediate Microsoft Office Suite, PowerPoint, Excel, Word and Outlook ? Creativity
• Working Relations
• Communication
• Development of Team Members
• Leading People

• Must be able to lift 30lbs frequently and up to 80lbs occasionally.
• Responsible for utilizing office/restaurant equipment. The effective operation of equipment requires the use of all limbs, fingers and the ability to see.
• Position requires standing, bending, and walking the entire workday.
• Must be able work under a high degree of stress on a physical, mental and emotional level; this includes performing work in a fast-paced manner and making timely decisions.