Quality Improvement Coaching Specialist

Job Description

Overview :

Drive Innovation in Customer Service : Become a Quality Improvement Coaching Specialist !

Are you a natural leader who thrives on helping others succeed? If so, we're looking for a forward-thinking Quality Improvement Coaching Specialist to join our team and empower customer service professionals to deliver exceptional, customer-centered support.

When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 95 years.  As a Quality Improvement Coaching Specialist, you’ll provide comprehensive and impactful coaching to representatives across the company to enhance skills that will drive employee development and elevate customer satisfaction, growth, and retention.  By collaborating closely with Area, Region, and local Customer Service Center management to implement effective coaching strategies, you will effectively foster continuous improvement within the organization and help Suburban Propane maintain its longstanding culture of excellence!

Responsibilities :

• Provide coaching to representatives that is focused on ECE skills and the use of SMART goals to enhance employee development and improve customer satisfaction, growth, and retention.
• Collaborate with various levels of management to implement effective coaching strategies and drive continuous improvement efforts.
• Deliver constructive feedback to aid management in formulating performance improvement goals.
• Serve as a subject matter expert proficient in both Exceeding Customer Expectations and High-Performance Coaching programs, ensuring alignment with organizational goals and standards.
• Maintain detailed records of coaching sessions, evaluations, and recommendations for improvement.
• Identify and recommend strategic opportunities to elevate overall service and sales excellence.
• Provide regular reporting to communicate progress, trends, and opportunities at the Companywide, Region, and CSC levels.

Why join the Suburban Propane team?  Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including :

For eligibility and a full list of our benefit offerings please visit :

$60,406 to $69,683 (dependent on experience)

This position will occasionally require travel, as needed.

Qualifications :

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange.  Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.  Suburban Propane is supported by three core pillars : (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives.  For additional information on Suburban Propane, please visit www.suburbanpropane.com.

It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!

Applications will be accepted until the position is filled.

As part of our pre-employment hiring process, background checks and drug screens are performed.

For more information about our hiring process, please visit : -hiring-process /

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual’s age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.

In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here : -chance-hiring-law-poster