Patient Registration Rep - L&D - Inpatient - 40 hrs / wk - Midnights - West Bloomfield

Business (Non-Clinical)

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers / customers. Advocates on the caller / customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers / customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Education / Experience Required :

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and / or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training / experience preferred. Insurance payor systems experience preferred. ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical / non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.