Customer Success and Research Intern
(Part-Time | Remote | ~20 hrs / week | $15–$25 / hr)
Join the team behind HelloJobSnap - the app connecting local service providers with customers, fast. Whether it's cleaning, repairs, deliveries, or odd jobs, HelloJobSnap makes it easy to get things done-no per-lead fees, no middlemen, no delays.
We're looking for a Customer Success & Research Intern to onboard new users, provide friendly support, and gather feedback that helps shape the product. You'll play a key role in our growth while learning the ins and outs of startup life-with long-term potential for standout performers as we scale this fast-growing company.
What You'll Do
- Call and onboard users who have downloaded HelloJobSnap-help them set up profiles and understand how the app works.
- Provide friendly customer service via phone, email, or chat.
- Ask brief research questions to learn what users need and what's working (or not).
- Track patterns and share insights with our product and leadership teams.
- Help refine the onboarding experience based on real feedback.
Who You Are
A strong communicator who's comfortable talking to people.Friendly and clear on the phone-users will remember you in a good way.Interested in technology, startups, or user experience.Organized, reliable, and ready to take initiative.Comfortable working independently with light supervision.Bonus if you know tools like Notion, Google Sheets, or CRMs-but not required.What You'll Gain
Real-world experience in a fast-paced tech startup.Exposure to customer success, product feedback, and user research.Mentorship and direct access to founders and product leads.Flexible hours (set your own schedule around classes or other work).A paid internship with real impact-$15–$25 per hour, depending on experience.Potential to extend or convert into a longer-term role as the company grows.Details
~20 hours / weekRemote (U.S.-based preferred)Paid internship : $15–$25 / hrReady to Help People Get Jobs Done? Email your resume and a short note (just a few sentences) about why this role at HelloJobSnap excites you to .
Job Posted by ApplicantPro