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Team Member - FOH Part Time

Team Member - FOH Part Time

McAlister's DeliPensacola, FL, US
1 day ago
Job type
  • Part-time
Job description

McAlister's Deli - Front of House Team Member Part Time

Position Overview :  Be the first impression and the lasting memory of our genuine Southern Hospitality when you become the face of McAlister's Deli! As a Front of House Team Member, you are more than a cashier or a server; you are a creator of memorable moments - you'll be essential in providing that genuine Southern Hospitality and the McAlister's Touch that keeps our guests coming back. You'll guide guests through their dining experience, ensuring they feel welcomed and cared for from the moment they arrive until they leave. We believe in a supportive team environment where everyone helps each other succeed.

Reports To :  Shift Leader / Assistant Manager / Assistant General Manager / General Manager

Key Responsibilities :

  • Embody Our Hospitality Philosophy : Be the face of our "Genuine Connection is the Main Ingredient" culture, using your empathy and personality to transform a simple meal into a special experience for our guests.
  • Guest Interaction & Ordering :

◦Warmly greet every guest with a  positive and friendly attitude .

◦Accurately take guest orders in person or by phone, using our Point of Sale (POS) system.

◦ Confidently guide guests through the menu, making helpful suggestions and suggestively selling beverages, sides, and desserts to enhance their meal.

◦Handle guest payments accurately, including cash handling procedures.

  • Service & Dining Room Operations :

    • ◦Deliver food and drink orders to guests efficiently and courteously, confirming accuracy.

    ◦ Provide ongoing, attentive service in the dining room, such as refilling drinks and checking on guest satisfaction.

    ◦ Maintain cleanliness  and organization in the dining room and guest areas, including cleaning tables, chairs, floors, and restrooms.

    ◦Perform cleaning and sidework duties as assigned by management.

  • Teamwork & Support :

    • ◦Work effectively with other team members in both the front and back of house to ensure a smooth operation.

    ◦Be ready to  multitask  and assist where needed, especially during busy periods.

    Requirements :

  • A natural passion for making people feel welcomed and cared for.
  • This role is fast-paced and requires teamwork, attention to detail, and a sense of urgency to deliver exceptional service quickly and accurately.
  • Ability to  stand and walk for extended periods  (up to 8+ hours) and lift and transport items such as bus tubs, dining chairs, and high chairs (up to 30 pounds).
  • Must be 16 years of age or older and be able to obtain and maintain a state-approved Food Handler's license.
  • Ability to perform duties requiring  bending and reaching .
  • Excellent oral communication skills  to interact effectively with guests and team members.
  • Basic math skills  for cash handling.
  • Ability to work in a  fast-paced environment  and maintain composure under pressure.
  • Demonstrate a  high level of organization  and  attention to detail .
  • Reliable attendance  and flexibility to work different shifts, including nights and weekends, as required by business needs.
  • Adhere to McAlister's uniform and grooming policy.
  • Own and be able to effectively use a smartphone to access our company's mobile application for essential job functions.
  • This is a Part Time position.

    • What We Offer :

  • Opportunity to be part of a  positive work culture  and  supportive team environment .
  • Learn valuable customer service and restaurant operations skills.
  • A career, not just a job. We provide a clear path for advancement and invest in your growth through our proprietary, gamified training academy to develop lifetime skills you can use anywhere. Learn more at sweetteacharm.com.
  • Competitive pay and benefits including tip share, 401k with 100% match up to 4% and Vacation Pay Check for eligible employees, employee meal discount, flexible schedule.
  • We value  recognition  and  appreciation  for hard work.

    • Learn more at  sweetteacharm.com

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