Partner, Creative Operations

Partner, Creative Operations

We're seeking a sharp, systems-oriented Senior Partner, Creative Operations to drive how creative work gets done at Zip. This is a critical role on the marketing teamfocused on improving how cross-functional stakeholders engage with our designers and content producers, ensuring nothing slips through the cracks, and shaping how we use tools (including AI) to scale creative impact.

You'll build the connective tissue between the creative team and cross-functional teams through process, tooling, prioritization, and compliance excellenceensuring creative assets land on time, with clarity and compliance.

This is a high-impact, highly collaborative role for someone who thrives in dynamic environments, excels at getting cross-functional alignment, and loves making workflows hum.

Interesting problems you'll get to solve :

Own and evolve the intake process for all creative requests across the business

Partner directly with cross-functional teams to align on priority, timelines, and expectations for creative deliverables

Establish and enforce feedback loops that ensure clarity, accountability, and timely responses between creative teams and cross-functional partners.

Build and improve sprint assignment systems to match projects to the right creative teammates and schedules

Lead the implementation and optimization of tools and AI-driven workflows for creative development, review, and feedback

Regularly audit creative operations workflows to prevent delays or bottlenecks, escalating and resolving issues proactively

Act as the primary interface between the Creative team and Compliance, owning all audit processes and communication Translate evolving compliance requirements into structured, actionable creative processes

Deliver reporting and insights that help Creative, Marketing, and partner teams track performance and identify improvements

Act as the brand team's eyes and ears across all creative, ensuring every asset aligns with our identity and contributes to a cohesive brand story.

What you'll bring to the team :

8+ years of experience in creative operations, program management, or marketing operations, preferably within high-growth or regulated environments

Strong background in building, scaling, and optimizing cross-functional processes

Demonstrated success in implementing creative tooling, workflow platforms, and / or AI tooling for creative execution

Proven ability to triage and prioritize incoming requests and manage demand with transparency and rigor

Deep collaboration experience with creatives (design, brand, copy), marketers, and compliance / legal stakeholders

Structured, proactive communicator with strong attention to detail and a bias toward action

Comfort in ambiguous environments with the ability to drive clarity, alignment, and continuous improvement

Experience managing stakeholder expectations and navigating conflicting priorities with empathy and effectiveness

What you'll get in return :

Zip is a place where you'll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you'll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it's important to us that you make the most of the opportunities you'll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you :

Flexible working culture

Incentive programs

20 days PTO every year

Generous paid parental leave

Leading family support policies

100% employer covered insurance

Beautiful Union Square office with a casual dress code

Learning and wellness subscription stipend

Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $116,000 - $125,000USD. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and / or equity awards, in addition to a full range of medical, financial, and / or other benefits.

If hired, employees will be in anat-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

Be a part of a team that reflects the diversity of our customers. We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally get to know us. Zip Co Limited (ASX : ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

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