General Manager

General Manager

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

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Add a Spark to the Ordinary

General Managers play a critical role in the success of Blank Street, taking full ownership of their four walls. They are responsible for training and developing teams, leading by example in facilities standards, product quality, and customer experience, managing inventory effectively, and driving strong performance through clear coaching and accountability. They hire and nurture great talent, foster a strong culture, and contribute to ongoing business growth and improvement. General Managers may also support light project work that helps scale the business and build their own skills.

We're currently looking for a General Manager to help us open a brand-new store in Wellesley, MA. It's an exciting opportunity to join a rapidly growing brand and make an immediate impact from day one. We're seeking someone who is energized by growth, excited to expand the Massachusetts market with us, and ready to help establish Blank Street in a new community.

What You'll Own

People - Deeply care for and coach your team

• Create a motivating and engaging culture in your team
• Consistently celebrate, train, coach and mentor your team
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores

Product - Execute our product mix flawlessly

Physical Space - Ensure true operational and brand excellence

Performance - Be the best at what you do

Who We're Looking For

Availability Requirements

Full Time : 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks