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Director System Transfer Center Operations

Director System Transfer Center Operations

Beacon Health SystemGranger, Indiana, United States, 46530
6 days ago
Job type
  • Full-time
Job description

Director System Transfer Center Operations

Reports to the Vice President, Retail Operations. The Director of the Transfer Center Operations is responsible for planning, organizing, managing, and evaluating programs related to the efficient and safe patient flow into and throughout the Health System. This role requires a strong leader with extensive knowledge of healthcare operations, strategic thinking and the ability to collaborate with various clinical and administrative teams. The Director will oversee the Transfer Center team, Teletracking services, bed placement services, load leveling and associated logistics. Strong collaboration with air and ground medical transport operations will be essential.

MISSION, VALUES and SERVICE GOALS

  • MISSION : We deliver outstanding care, inspire health, and connect with heart.
  • VALUES : Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.

Plans, organizes, manages and evaluates programs related to efficient and safe patient flow throughout the Health System :

  • Provides leadership, vision, and direction for patient throughput activities throughout the health system and assists those involved in operational activities to optimize processes designed to ensure efficient, effective and safe patient flow on an ongoing basis.
  • Monitors dashboard reports and outcomes related to Transfer Center processes and works with multi-disciplinary teams to develop action plans for continuous performance improvement.
  • Plans and directs the activities of Transfer Center personnel to achieve objectives derived from the organization's strategic plan for quality of patient care, cost effectiveness, and optimal utilization of both human and material resources. .
  • Evaluates operational systems, including Beacons standard technologies, Teletracking and AI, in order to meet and advance targeted outcomes and results.
  • Represents Transfer Center through involvement on system interdisciplinary committees or task forces to affect change and problem solve within the organization.
  • Active participant in all emergency operation processes, including Incident Command Center responsibilities.
  • Ensures management is consistent and equitable amongst personnel in accordance with organizational policy and procedures.
  • Maintains respectful rapport and effective relationships through the health system.
  • Conducts regular department meetings and engages with staff on a regular basis.
  • Leads the Transfer Center steering committee to review operations, identify and breakdown barriers, load level patients and accept all patients in need of a higher level of care into and around the organization.

    • Plans, coordinates, manages, and evaluates assigned services and staff :

  • Development and implementation of administrative policies, procedures, quality plans, and operational strategies to achieve desired outcomes.
  • Administers, monitors, and adjusts the annual budget for areas of responsibility to meet or exceed targets.
  • Hires, trains, supervises, evaluates, and when necessary disciplines assigned staff.
  • Interprets, enforces and supports health system policies, procedures and protocols.
  • Oversees staff work schedules, predicts short- and long-term staffing needs and makes adjustments in staffing levels for optimal results.
  • Performs service recovery, resolving customer concerns, conducting investigations and intervening when immediate attention is needed and reporting results to the appropriate person.
  • Acts as a resource person, mentor and role model for organization.

    • Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department :

  • Completes other job-related assignments and special projects as directed.

    • Leadership Competencies

  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

    • ORGANIZATIONAL RESPONSIBILITIES

    Associate complies with the following organizational requirements :

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license / certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position / department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

    • Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

    • Education and Experience

  • The knowledge, skills, and abilities as indicated below are normally acquired through the successful completion of a Bachelor of Science in business, healthcare or a related field. A Masters degree in business administration or related field is preferred. Lean Six Sigma certification is highly desirable.

    • Knowledge & Skills

  • Demonstrates solid management skills needed to provide effective direction and manage the effective utilization of resources; also requires the ability to promote teamwork and move teams toward goals.
  • Requires the interpersonal and communication skills necessary to build and maintain effective working relationships and to interact in a highly effective manner with all levels of staff.
  • Requires the ability to disseminate information in a clear and concise manner
  • Demonstrates excellent planning and organization skills necessary for project planning and to coordinate the activities of diverse groups of individuals.
  • Requires the ability to analyze data, develop action plans / tactics and implement continual process improvement.
  • Demonstrates proficiency in computer skills (i.e., word processing, spreadsheet and database applications).
  • Requires a strong customer service orientation.

    • Working Conditions

  • Works in an office setting and professional environments.
  • Requires schedule flexibility due to the departments 24 hours per day, 7 days per week operation.

    • Physical Demands

  • Requires the physical ability and stamina to perform the essential functions of the position.

    • PI48ab512299ae-30511-39065219

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    Director Transfer Center • Granger, Indiana, United States, 46530

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