CS Supervisor - Transformational Leader Wanted

Job Description

Job Description

Company Description

DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 950 laboratories in 60 countries and more than 65,000 employees.

Job Description

Are you a rising leader with a passion for process excellence, customer experience, and transformational change? DDC is seeking a Client Services Supervisor who thrives on improving operations, engaging teams, and driving meaningful impact — not just maintaining the status quo.

This is not your typical call center leadership role. We’re looking for someone business-savvy, customer-obsessed, and process-driven — someone who’s excited to learn a new industry, lead a tenured team, and elevate our service operations. Background in contact center operations is not required.

What You’ll Do

• Lead and inspire a remote Client Services team across multiple channels (phone, chat, email).
• Drive continuous improvement in workflows, policies, and performance metrics.
• Champion data-driven decision-making and develop tools to monitor trends and KPIs.
• Collaborate cross-functionally to enhance customer experience and operational efficiency.
• Recruit, coach, and develop team members with a focus on accountability and empowerment.
• Identify opportunities for innovation and challenge legacy processes with fresh thinking.
• Represent the voice of the customer and advocate for quality at every touchpoint.

Why Join Us?

Ready to lead with purpose and drive change? Apply now and help us shape the future of client services at DDC.

Qualifications

Physical Requirements

Additional Information

Schedule :

What we offer :

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.