Case Manager Intensive (1882)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant .

LSF is looking for a talented Case Manager - Intensive who wants to make an impact in the lives of others.

Purpose & Impact :

Provide trauma-informed intensive case management and supportive services to vulnerable clients in order to assist them reaching their goals.

Essential Functions :

Conduct weekly in person trauma support for clients, focused on crisis intervention, safety planning and family preservation.

Provide client centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues)

Conduct comprehensive intakes for all participants determined eligible for the program

Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.

Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being.

Submit detailed and thorough documentation in compliance with LSF policies and

Utilize trauma focused interventions as a framework for intensive case management support and social work best practices for ongoing services.

Provide extended / enhanced cultural orientation workshops to program participants as

Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate.

Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting.

Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants.

Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed.

Participate in community coordination, capacity building and partnership development activities in the service area.

Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.

Acquire comprehensive knowledge and thorough understanding of programmatic requirements of

Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more.

Trains, supervises, and supports Program Interns and

Participate in ongoing supervision

Prepares Program reports as

Performs other related duties as

Other Functions :

May enter all financial transactions of the client’s funds into the system as well as accounting per procedures in a timely manner

May create and document check request vouchers for all clients per scheduled if necessary

Must possess a clean / valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).

Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly.

Provides indirect supervision of Resettlement Program

Assists manager with RFP and other

Assists Manager in enforcement and attaining program

Provides training to program staff if

Physical Requirements :

Able to travel to other counties.

Able to sit and stand for long periods time.

Able to utilize office equipment.

Able to work in fast paced environment.

Education :

Bachelor's degree in a Social Work or behavioral / human services field.

Experience :

Two years of experience providing case management and / or social services

Case management experience is strongly preferred

3-year experience working with refugee or immigrants preferred

Cross-cultural or international experience preferred

Skills :

Proficiency in Microsoft Office applications

Knowledge of community resources and ability to connect families to community

Excellent verbal and written communication skills

Critical assessment and analysis skills

Ability to work and deal a diverse group of

Must be able to keep confidential

Bilingual required

Other :

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities :

Reports to Manager

Must be a team player with monitors as well as other clerical

Accurate, complete and timely submission of required reports and documentation to LIRS &

Effective working relationship with clients (providers).

Adherence to LSF policies and

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within theorganization.

Amazing benefits package including :

Medical, Dental and Vision

Telehealth (24 / 7 online access to Doctors)

Employee Assistance Program (EAP)

Employer paid life insurance (1X salary)

13 paid holidays + 1 floating holiday

Generous PTO policy (starting at 16 working days a year)

Note : Head Start employees paid time off and holiday schedule may differ

403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

Tuition reimbursement

LSF is proud to be an equal opportunityemployer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.