PSC Manager

divh2PSC Manager / h2pstrongThis is an on-site clinical position located in Fresno, CA / strong / ppstrongPosition Summary : / strong / ppA Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Nateras phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth.

• IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION
• / ppstrongPrimary Responsibilities : / strong / pulliVerifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership. / liliVerifies patient by reading patient identification. / liliObtains blood specimens by performing venipunctures and finger sticks. / liliMaintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures. / liliTracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system. / liliMaintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis. / liliMaintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. / liliResolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. / liliEnhances Nateras phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. / liliEmployee must complete training relating to HIPAA / PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. / liliThis role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job. / liliReport any SPI or CAPA or NCR issues to internal Natera product management leadership team Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center, may require heavy lifting of up to 50 pounds of supplies. / liliMay require reimbursable travel for stocking of supplies May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases. / liliAssists with managing Patient Service Center vendors. / liliAssists with phlebotomy program management : Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed / liliManage scheduling issues / liliEnsure continued and open communication regarding ongoing draw statuses General phlebotomy knowledge for PSCs location (per state regulations) / liliMust maintain a current status on Nateras training requirements. / li / ulpstrongQualifications : / strong / pulliMinimum of 5 years of phlebotomy experience / lili5+ years high-level customer care experience Managing / supervising phlebotomy operations and teams experience preferred BS / BA degree (preferred) / liliHigh School Diploma (or equivalent) required Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state Previous financial and budgetary experience preferred / liliBilingual language skills preferred / li / ulpstrongKnowledge, Skills, and Abilities : / strong / pulliAbility to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards. / liliGeneral understanding of mobile phlebotomy and general phlebotomy services. / liliExcellent communication skills. / liliAbility to work with cross-functional teams. / liliAbility to learn and embrace online tools for effective program management. / li / ulpCompensation Range : $84,200 - $105,200 USD / p / div