Join us at H&R Block as a Tax Office Team Supervisor ! Be among the first applicants and elevate your career in a supportive and dynamic environment.
About Us
At H&R Block, we believe in the power of people helping people. Our mission is to provide help and inspire confidence in our clients, associates, and communities everywhere. We are committed to creating a high-performing culture where everyone feels valued and included.
Your Role
As a Tax Office Team Supervisor, you will lead a customer-focused team and boost the seasonal tax experience while managing a single H&R Block tax office. Your leadership will be crucial in developing associates, maintaining outstanding client experiences, and achieving growth objectives.
Key Responsibilities
- Work closely with the District General Manager to develop and implement growth plans for the office, including building local partnerships.
- Assist in the recruitment and interviewing of tax office associates to build a strong team.
- Address and resolve escalated client service concerns promptly.
- Ensure efficient scheduling and conflict resolution for client appointments.
- Oversee daily operations to meet deadlines while maintaining quality standards.
- Foster an engaging team environment through training and recognition of outstanding contributions.
- Conduct daily team meetings to share important information.
- Create work schedules and manage accurate timekeeping for the team.
- Prepare tax returns as needed.
- Perform timely performance reviews and collaborate with the Associate Relations Center to address associate performance issues.
What We’re Looking For
We seek candidates with the following qualifications :
Experience in customer service, team leadership, or a related role.Proven ability to supervise and manage people effectively.Completion of the H&R Block Tax Knowledge Assessment or Income Tax Course is preferred.Ability to meet all IRS and applicable state requirements through ongoing education.Proficient in MS Office and comfortable working independently.A customer-centric mindset with resilience and determination.Flexibility in work assignments based on business needs.A high school diploma or equivalent.Why H&R Block?
We are dedicated to the well-being of our associates and offer a comprehensive suite of benefits designed to support your health, financial wellness, and overall quality of life. Benefits include :
Employee Assistance Program with Health Advocate.Wellness programs to encourage healthy habits.Discounts on everyday items and services.Medical coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan (subject to eligibility requirements).Join Us!
If you are passionate and motivated to make a difference, H&R Block is the right place for you. Together, we can foster a connected culture where everyone feels safe to be their authentic selves.
Our commitment to diversity means we welcome applicants from all backgrounds, and we celebrate differences in gender, race, ethnicity, age, disability, religion, sexual orientation, and veteran status.