Plumbing Dispatcher

Job Description

Job Description

Mike's Plumbing of Southwest Florida Inc. in Naples, FL is looking to hire a Plumbing Dispatcher for full-time work . Are you great on the phone? Do you enjoy providing exceptional customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected company? If so, keep reading!

This Plumbing Dispatcher position earns a competitive wage . We also offer some of the best benefits around including medical, dental, and vision insurance paid in full up to $250 / mo, 401k with matching, one week paid vacation after the first year and two weeks paid vacation after five years, and company uniforms .

If this sounds like the right customer service opportunity for you, apply today !

ABOUT MIKE'S PLUMBING OF SOUTHWEST FLORIDA INC.

Mike's Plumbing was founded by Mike Bohall, and is now owned and operated by Mike's son, Jeremy. We are proud to be a family-owned and operated plumbing company with our mission statement being : "To provide reliable, affordable, professional service to every customer. Customer satisfaction is the most important thing to us!" Our family's core set of values have been the backbone of our business' success and, over the years, our clients have definitely felt Mike's Plumbing difference.

Our technicians take great pride in getting the job done right the first time around. The quality of our work is world-class every single time, no job is ever too big or too difficult for our team of experienced and dedicated plumbers. Our team is always courteous, friendly, on-time, and treats our customers like family. A good work-life balance is important to us as well as and rewarding our team members with awesome benefits !

A DAY IN THE LIFE OF A PLUMBING DISPATCHER

As a Plumbing Dispatcher, you arrive at the office each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track.

Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You're diligent in making sure that things are buttoned up at the end of each shift so that you and the team can start each day in a prepared and organized manner. At the end of each day, you feel good about the work you did to ensure that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

DISPATCHER QUALIFICATIONS

• Excellent customer service and phone skills
• Dispatcher experience (preferred)
• Experience using Service Titan (preferred)
• Ability to pass a background and drug test

Familiarity with the trade would be a plus, but we will train the right person! Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If so, you may be perfect for this dispatch position!

WORK SCHEDULE

This full-time office position works a schedule of Monday through Friday with no on-call or weekends!

ARE YOU READY TO JOIN OUR TEAM?

If you are a scheduling extraordinaire and feel that you would be right for this plumbing dispatcher office position, fill out our initial 3-minute, mobile-friendly application today!

Location : 34116

Job Posted by ApplicantPro