Customer Service Rep (07133)

Customer Service Rep

Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment.

• Serve as the primary point of contact for customer inquiries, providing prompt and accurate information
• Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions
• Process orders, returns, and exchanges efficiently while maintaining attention to detail
• Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Document customer interactions and update customer records in our CRM system
• Identify and escalate complex issues to appropriate team members or management when necessary
• Participate in team meetings and training sessions to continuously improve customer service skills
• Contribute to the development of customer service best practices and standard operating procedures
• Meet or exceed established performance metrics and quality standards

Qualifications

All your information will be kept confidential according to EEO guidelines.