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Coordinated Care Enrollment Analyst - Ridgeland, MS (Hybrid)
Coordinated Care Enrollment Analyst - Ridgeland, MS (Hybrid)Gainwell Technologies • Jackson, MS, US
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Coordinated Care Enrollment Analyst - Ridgeland, MS (Hybrid)

Coordinated Care Enrollment Analyst - Ridgeland, MS (Hybrid)

Gainwell Technologies • Jackson, MS, US
21 days ago
Job type
  • Full-time
Job description

Overview

Coordinated Care Enrollment Analyst - Ridgeland, MS (Hybrid) – Gainwell

Date : Sep 22, 2025

Location : Jackson, MS, US, 39157

Great companies need great teams to propel their operations. Join a group that solves business challenges and enhances the way we work and grow. Gainwell values work flexibility, learning, and career development.

Summary

As a Coordinated Care Enrollment Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

  • Address client / member inquiries by responding to basic questions or directing them to the appropriate personnel.
  • Research and resolve inquiries, ensuring timely responses to all relevant parties.
  • Meet or exceed service level agreements (SLAs) by providing efficient and accurate support.
  • Process requests and update account records, ensuring proper documentation of all interactions.
  • Perform data entry tasks, assist with MSCAN / MSCHIP processing, and handle other related inquiries.
  • Escalate complex issues or concerns to the team lead or supervisor as needed.
  • Perform additional duties as assigned to support team objectives.

What we're looking for

  • Education : High school diploma or equivalent required; an associate degree is a plus, and a bachelor's degree is preferred.
  • Experience : At least two years of experience in a customer service role is required.
  • Office Skills : Previous experience in an office or clerical setting is preferred.
  • Industry Knowledge : Experience in healthcare, health insurance, Medicaid, managed care, or coordinated care is highly desirable.
  • Technical Skills : Proficiency in using a PC, including Windows and Microsoft Office applications.
  • Communication : Strong written and verbal communication skills, including professional phone etiquette.
  • Harver Assessment : Requirement : All candidates must complete the Harver Assessment as part of the interview process to evaluate key competencies relevant to the role.
  • What you should expect in this role

  • This position is onsite in Ridgeland, MS.
  • The work schedule is Monday through Friday, 8 : 00 AM to 5 : 00 PM CST.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.
  • Employee Benefits & Perks

  • Health benefits (medical, dental, and vision) begin on Day 1 of employment.
  • 401(k) with company match and additional benefits become available within the first few months.
  • Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
  • Career growth and advancement opportunities are encouraged and supported.
  • A company-provided computer is supplied for work use.
  • LI-ONSITE #LI-JA1 #LI-CM1

    The pay range for this position is $28,500.00-$40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

    We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

    Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    Nearest Major Market : Jackson, Mississippi

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    Enrollment Analyst • Jackson, MS, US

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