Case Manager - Miami, FL

Position Summary

Do you have a heart for helping people and a passion for keeping things organized? Do you thrive in fast-paced environments where attention to detail and communication are key? We are looking for a compassionate, proactive  Case Manager (Pre-Litigation & Office Support)  to join our growing team. This client-facing and administrative role is essential to helping our injured clients navigate their cases while keeping office operations running smoothly.

As a Case Manager, you'll be the primary point of contact for clients in the pre-litigation phase — guiding them through onboarding, treatment scheduling, and regular updates. You'll also assist with general office administration, including mail handling, office supplies, attorney and operations support, and marketing coordination. This position is perfect for someone who is highly organized, detail-oriented, and takes initiative in both client service and administrative support.

Essential Duties and Responsibilities

CLIENT ONBOARDING & SUPPORT

• Send welcome packets and conduct initial welcome calls
• Confirm signed retainers and documentation
• Ensure smooth transition from Intake to Case Management

TREATMENT COORDINATION

CLIENT COMMUNICATION

TREATMENT TRACKING

TEAM COLLABORATION

OFFICE ADMINISTRATION & SUPPORT

Knowledge, Skills and Abilities

Education & Experience