Sr. Design Researcher Job at Phenom People in San Francisco

Join eBay

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

Location : San Francisco, San Jose, Bellevue, or Remote - US-based

eBay is a purpose-driven company, dedicated to crafting an ambitious and inclusive work environment that welcomes everyone to join in the effort.

As a global commerce leader that crafts exhilarating customer experiences, eBay is improving the way the world buys, sells, connects and gives. Our community of talent has been genuinely committed to diversity and inclusion since its founding more than 25 years ago. Here, we celebrate being yourself, doing your best work and having a meaningful impact on people across the globe. We are looking for people with vibrant creativity, a collaborative approach, and a passion for helping small businesses succeed. If you share these values too, we'd love to talk to you!

About the Team

Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of Design Researchers guide design partners and cross-functional teams at eBay to discover, interpret and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we're at it.

The ideal candidate is a strategic thinker, great storyteller and loves working with peers and leaders to uncover insights that drive sophisticated solutions to tough problems. This passionate and inclusive researcher will work closely alongside partners from Design, Business, Product Management, Engineering, and Marketing to deliver research insight about our users with huge impact. Our team of experienced and curious researchers scope, plan, implement and socialize user research across a spectrum of methodologies. They are strong influencers within and outside the Design organization, building credibility and visibility company-wide for eBay's Design Research team.

Responsibilities

Deliver mixed-methods user research, aimed at illuminating user needs and defining great experiences throughout the customer journey.

Partner closely with Design, Product, and Business leadership to help define and deliver the UX strategy for the area.

Work diligently with your research peers to define a process to scope, plan, execute and deliver powerful research outputs, while partnering with cross-functional colleagues to ensure user insight is acted upon.

Collaborate with other research teams to enhance the E2E experience for eBay customers.

Qualifications

3+ years of extensive practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch.

A degree in Anthropology, Sociology, Cognitive or Experimental Psychology, Human Factors, or a related field, or alternatively, commensurate experience in industry and certificate programs.

Ability to assess and work through sophisticated problems and ambiguous situations.

An expert influencer and advocate for user research, with outstanding communication and storytelling skills.

Experience working in large organizations and collaborating across diverse cross-functional teams / domains is strongly preferred.

eCommerce and / or global user research experience is desired.

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.