Desktop Specialist

Job Summary :

The Desktop Specialist provides frontline, in-person technical support to users, addressing hardware, software, and network issues. This role involves troubleshooting, device management, and coordination with other IT teams to ensure effective and timely resolutions. The specialist also contributes to onboarding / offboarding processes and maintains detailed documentation of all support activities.

Location : Goshen, New York, United States

Responsibilities :

• Provide onsite L1 support for hardware, software, network connectivity, and peripheral issues.
• Assist with device imaging, workstation setup, and hands-on troubleshooting.
• Support onboarding and offboarding tasks, including account verification, access checks, and workstation configuration.
• Document all work, including diagnostic steps, resolution details, and follow-up notes.
• Partner with IT staff to escalate issues requiring L2 / L3 involvement.
• Participate in monthly meetings with IT and contribute insights into recurring onsite issues.
• Maintain a professional presence and serve as the face of the support service for onsite staff.

Required Skills & Certifications :

Preferred Skills & Certifications :

Special Considerations :

Scheduling :