Business Operations Project Manager

Internal Projects Manager

The Internal Projects team drives and supports high-impact, cross-functional business initiatives, ranging from one-time process or technology implementations to recurring business processes. This team continues to be a go-to resource for projects for the organization due to its consistent delivery of exceptional results, commitment to driving projects forward, and its highly collaborative partnership with our departments. We expect every member of the team to be passionate and dedicated and approach every project with the same sense of ownership and purpose as the departments the project is serving.

Reporting directly to the VP, Internal Projects, you will manage mission-critical projects that advance our organizational goals, such as implementing new business technologies, helping to design new / improve process workflows, or managing large scale organizational processes. As a member of the team, you will be responsible for the overall management and oversight of assigned projects, ensuring projects are completed effectively, projects resources are managed and supported, projects updates are provided on time and clearly, and monitoring post-rollout activity and feedback to ensure seamless adoption and sustained success. For each of your assigned projects, you will also lead the internal communication, documentation, and training aspects to ensure seamless adoption and long-term success.

The ideal candidate is a results-oriented professional who thrives in a fast-paced environment and is highly organized, has strong interpersonal and communication skills and the ability to lead and engage inter-departmental project teams. This role will provide significant exposure to the WS organization and senior leadership as well as to a breadth of projects and company initiatives.

Primary Responsibilities :

• Project Management / Leadership :
• Lead cross-functional projects (often large-scale initiatives affecting multiple teams and systems), from initiation to completion, ensuring milestones are met on schedule and within scope while proactively managing stakeholder expectations.
• Define and manage project scope, timelines, budgets, and staffing to ensure successful delivery of milestones.
• Proactively identify and mitigate obstacles and risks, ensuring project continuity and quality.
• Be able to work and lead projects independently.
• Financial Management : Must have proven ability to develop and oversee the development of solid business cases to demonstrate the value proposition to move forward with a project. Additionally, must have proven ability to manage and oversee and report on project actual spend against budget.
• Task Coordination : Develop and manage detailed project plans, timelines, deliverables, and resource requirements in collaboration with the project team.
• Documentation : Create and maintain project documentation, including process workflows, communication plans, training materials, and status updates.
• Team Collaboration : Facilitate productive project team meetings by preparing agendas, recording minutes, tracking action items, and following up to ensure project team accountability.
• Stakeholder Communication : Provide regular project updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle.
• Standards and Best Practices : Adhere to and promote the team's established project management standards, templates, procedures, and best practices.
• Additional Duties : Perform additional responsibilities as assigned by the VP, Internal Projects and other members of the team.