Inbound Retention Specialist

A company is looking for an Inbound Retention Specialist to provide customer support and retain advertisers remotely in the Western region of the United States.

Key Responsibilities

Provide exceptional customer support to strengthen revenue retention

Consult and educate current advertisers through an inbound phone queue

Highlight ad performance metrics to demonstrate value to clients

Required Qualifications

Bachelor's Degree or 3+ years of relevant client-facing experience

Technical proficiency with computers and information systems

Experience in account management, sales, advertising, or small business (preferred)

Ability to handle tough conversations professionally

Strong time management and organizational skills