Specialty Service Technician

Important Note about Schedule / Travel :

This is a field service role with very frequent travel, most of which is in a company van that the Technician keeps at home. The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of flexibility is required to accommodate our Customer needs.

What you'll do as a Specialty Service Technician :

• You will be accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues / problems expediently.
• You will communicates effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.
• You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
• You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.
• You will troubleshoot and consult proper contact for any observed issues with equipment and systems components.
• You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
• You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.

The Experience, Skills and Abilities Needed :

Required :

High School Diploma or GED

3 years of work experience, at least 1 year of which must be technical or service-related work

(mechanical, electrical, plumbing, HVAC, construction, automotive etc.). Customer service experience is also required.

Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.

Valid driver’s license.

Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 75% travel overnight.

Demonstrated proficiency with basic computer skills, smart phone use, etc.

Excellent interpersonal and Customer communication skills.

Strong organizational and problem-solving skills

Ability to work independently without supervision.

Preferred :

Field Service experience.

What STERIS offers :

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer :

Extensive hands-on training and development

Career progression path with growth and training opportunities

Competitive pay

Overtime opportunity

Annual merit review and incentive plans

Uniforms and all necessary tools provided

Business travel and all related expenses paid

Medical, vision, prescription, dental and life insurance

401(k) with a company match

Paid time off that accrues from day one and paid holidays

Tuition assistance

Pay range for this opportunity is

$46,112.50

$59,675.00.

This position is eligible for

bonus participation.

Minimum pay rates offered will comply with county / city minimums, if higher than range listed.

Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.

Click here for a complete list of benefits :

STERIS Benefits

Open until position is filled.

You should be proficient in :

Machines & technologies you'll use :