Front Desk Agent

Job Description

Job Description

Description :

At Murrieta Hot Springs Resort, we are dedicated to creating unforgettable guest experiences through exceptional service, wellness, and hospitality. Join our team and be part of a vibrant, guest-focused environment where your skills make a lasting impact.

The Front Desk Agent is often the first and last point of contact for our guests. This role focuses on providing friendly, efficient service, handling check-in and check-out procedures smoothly, and responding to guest needs in a timely and professional manner. The Front Desk Agent represents the property by maintaining a welcoming attitude, clear communication, and a strong commitment to guest satisfaction.

Requirements :

Core Responsibilities :

• Warmly welcome and efficiently check in / out guests, delivering personalized service at every interaction
• Assist with pre-registration, room assignments, and special requests, ensuring guest preferences and VIP status are recognized and honored
• Accurately post all charges to guest folios, maintaining meticulous attention to detail
• Maintain full proficiency in Front Office systems and software, managing all transactions with accuracy and efficiency
• Handle all forms of payment, including cash, check, and credit cards, ensuring correct processing and confidentiality
• Understand and communicate resort offerings, including dining, spa, recreational amenities, and exclusive guest experiences
• Maintain knowledge of hotel property, staff, services, and hours of operation; provide clear, tailored directions and recommendations to guests
• Operate PBX and manage guest calls professionally, ensuring prompt, courteous service
• Collaborate proactively with Concierge, Housekeeping, F&B, and other departments to coordinate guest requests, VIP arrivals, and special amenities
• Follow established resort procedures for cancellations, relocations, upgrades, and same-day reservations, balancing guest satisfaction with operational efficiency
• Ensure the Front Desk workspace is organized, sanitized, and fully stocked with all necessary materials for optimal service
• Perform other duties as assigned to enhance the guest experience

Knowledge, Skills, and Competencies

Physical Requirements :

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Employment is contingent upon successful completion of a background check and verification of work authorization, in compliance with applicable federal and California law.

$19.00 Hourly

Part-Time