Retail Team Member

Job Details

REPORTS TO : [Department Head or Manager]

BASED AT : [Location Street Address]

JOB SUMMARY

To acquire, develop and maintain relationships with our customers through deep product knowledge, personal engagement and excellent service.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Welcoming and engaging with customers as they enter the store.

Connects with customers in a friendly and meaningful way.

Demonstrates expert styling and brand knowledge.

Recommends merchandise based on expert product knowledge and customer preferences, regardless of department or channel.

Use upselling techniques to increase store sales.

Demonstrate flexibility and ability to adapt to the changing needs of the business.

Courteously takes returns and offers options based on customer’s needs.

Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms returns merchandise to other departments)

Maintain a good working knowledge of the POS System and be able to ring up customer purchases.

Contributes to team effort by adhering to the company’s core values of Adaptability, Genuine Passion, Growth and Development, Integrity, Excellence together and Service.

KEY SKILLS AND ATTRIBUTES

Strong level of professionalism at work

Able to understand a customer's concerns and quickly determine solutions with limited supervision

Exceeds customer expectations by providing assistance with a positive attitude

Advanced customer service skills

Demonstrates a high level of energy and the ability to multi-task in a fast-paced environment to ensure the customer is first

Actively creates a positive work environment through teamwork and collaboration

Maintains positive working relationships throughout the company

FORMAL QUALIFICATIONS

Minimum High School or GED is required.

Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends and holidays, game days, graduations, ring day, special events.

PROFESSIONAL EXPERIENCE

One Year progressively responsible retail or other service related industry experience is preferred.

NOTES

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.