Job Description
Job Description
Parnall Law Firm, the largest personal injury law firm in New Mexico, is seeking a motivated Legal Assistant to join our growing team. If you're looking for a rewarding career where your work makes a real impact, apply today.
Recognized as a Top Employer
Parnall Law Firm has been named a "Best Place to Work" for six consecutive years and a "Top Workplace" for five consecutive years—awards based on anonymous feedback from our employees collected by an independent organization.
Location
Roswell, NM : 100% In-office work required
Pay Range : $15-$16 per hour
Benefits
- Comprehensive health, dental, and vision insurance to keep you healthy and supported.
- Life and long-term disability insurance for peace of mind.
- A robust 401(k) plan to help you save for your future.
- Generous paid time off (PTO) and select paid holidays to ensure you have a great work-life balance
- Opportunities to engage in community outreach, making a real difference in our local area.
- A positive, fulfilling, and supportive work environment where learning and growth are encouraged.
- An annual company goal trip to celebrate our achievements.
- Training provided
MISSION STATEMENT
To assist the Case Managers in the Pre-Litigation phase of the legal claim process to move cases along on behalf of clients as efficiently and effectively as possible.
RESULTS / OUTCOMES
Attend weekly firm-wide huddle every Monday morning at 8 : 00Attend daily team mini huddle Tuesday through Friday at 8 : 00 amHave status comments entered before weekly OOS meetingsAttend biweekly meeting with Team Lead to go over individual metrics and goals.Opening all UM / UIM claims within 1 day of signed retainerOpening all Liability claims within 1 day of receipt of liability information from police report or IPRASend out letters of representation within 24 hours of claims being opened.Send out welcome letters within 2 days of being retained by client.Obtain client homework, photos, dec pages within 14 days of being retained.Obtain insurance dec pages within 14 days of sending out the letter of representation.Prepare PeopleMap and background on tort / defendant and client within two days of the case being moved to Prep.Ensure overdue tasks never exceed 50.DUTIES / RESPONSIBILITIES
Complete all task items in a timely fashion.Complete all Case Manager requests accurately and promptly.Posting all case information accurately in SmartAdvocate.Client follow-up calls, as directed by Case Manager.Verify adjuster contact information prior to demand being sent out.Compiling attachments for demand letters (on disc or multiple online portal uploads) and noting dates in case tab and insurance tabs.Making follow up calls to insurance carriers to confirm receipt of demand letters.Property address searchLicense info and researchLight research or investigation as directed by Case ManagerAnswer incoming calls via the First Call GroupMonitor dashboard Metrics / KPIs and successfully work toward keeping those metrics in top shape.Follow and maintain all firm policies and procedures.COMPETENCIES
Excellent communication skills, verbal and written.Empathy for our injured clients.Confidence and motivation to exceed expectations.Professional attire and demeanor.Desire to learn, develop, and motivate team members.Team player.Ability to adapt in a rapidly changing environment.Who we're looking forThe ideal candidate will have :
A strong desire to learnProficiency in Microsoft Office SuiteTeam-oriented mindset but able to work independently, managing multiple prioritiesAvailability to work on site Monday-Friday 8 : 00-5 : 00Ability to pass a background checkComprehensive training will be provided.
Join us at Parnall Law, where your talent can shine, and together we can make a difference! We can't wait to meet you!
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