Service Advisor - Philpott Ford

Service Advisor

Philpott Ford, a Sonic Automotive dealership, is a trusted staple in Southeast Texas since 1950. We combine the reach and resources of a national automotive leader with the integrity, care, and neighborhood commitment of a hometown dealership. With honors like the Ford Presidents Award, Readers' Choice Awards, and the BBB Torch Award for Marketplace Trust, we strive every day to be the dealership you want to do business with for life.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation (Draw / Commission) : Performance-based earnings range : $4,500 - 10,000+ per month. Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities :

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.

Strong communication and customer service skills.

Knowledge of automotive systems and basic technical understanding.

Ability to multitask and thrive in a fast-paced environment.

Excellent organizational and time-management skills.

Familiarity with service department operations and procedures.

Valid driver's license and a clean driving record.

All applicants must be authorized to work in the USA.

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications :

Experience using and working with CDK

Previous Ford experience

Additional Information

Compensation (Draw / Commission) : Performance-based earnings range : $4,500 - 10,000+ per month.

Schedule :

FULL TIME

Sundays Always Off

Saturday Availability Required

Perks & Benefits :

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off that Grows with You

Sundays Always Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership Options

Exclusive Travel Deals on Hotels, Rentals & Airfare

Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines.