Inside Sales Representative - Product Support

Job Description

Job Description

Job Summary : This position is responsible for developing, qualifying, and maintaining contact with an assigned customer base with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions. The Inside Sales Representative will also be responsible for managing direct mail and other targeted promotional campaigns

The incumbent in this position is expected to model the following practices on a daily basis : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

• Acts as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships
• Proactively manages customer accounts within as assigned territory using various methods of contact in in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis
• Develops and qualifies equipment and / or parts and services leads and, where applicable, forward them to the outside sale in order to meet or exceed territorial and corporate business goals
• Responds to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship
• Promotes all aspects of the organization to include; selling parts, service, labor, customer service agreements and providing machine and sales leads while working to expand on the customer base in order to meet and exceed organizational goals
• Submits sales related reports and documentation in a timely basis in order to maintain the established business systems / processes
• Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development, monitoring and control of sales forecasts and expenses
• Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals
• Requires regular and punctual employee attendance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities :

Education and Experience :

Supervisory Responsibilities :

Travel :

Physical Requirements :

Work Environment :

Disclaimer : Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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