Bilingual Front Office Coordinator

Bilingual Front Office Coordinator

SLP-Tele develops and deploys the latest technology to provide in-home speech therapy services for children and adults with a wide range of communication disorders and conditions. As one of the largest providers of in-home speech therapy services, we are skilled in meeting the unique needs of each client. Our therapists treat clients in a familiar and conducive environment.

Job Description

We are seeking a part-time Bilingual Office Coordinator. The Front Office Coordinator will provide general office support with various clerical activities and related tasks, including but not limited to answering incoming calls, directing calls to appropriate associates, and scheduling appointments. Monitor the flow of correspondence, filing, taking payments / deductibles, and liaise between patients, therapists, and medical groups.

Participates in the development of policies and procedures

Participates in weekly meetings with the DOR to discuss Productivity and scheduling reports

Functions as a liaison and maintains open communication with patient's providers, clinicians, and administrators for areas of responsibility

Assists in the development and implementation of plans to improve patient satisfaction

Ability to coordinate a high volume of patient and therapist appointment schedules

Requests authorizations for new cases

Ensures patients are maximizing their monthly therapy sessions

Provides occasional translation to caregivers and staff

Qualifications

Excellent customer services skills

Strong verbal and written communications skills

Must be detail-oriented and have thorough follow-up skills

Knowledgeable with all Microsoft Word, Excel, Outlook, etc. and ability to learn other software

• MUST BE BILINGUAL (Spanish / English)

Clinic Hours : Mon-Fri 8 : 00AM-5 : 00PM

Additional Information

All your information will be kept confidential according to EEO guidelines.

SLP-Tele is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.