Field Service Engineer

Field Service Engineer

Job Purpose

Installs and repairs industrial heat treating equipment, including aluminum heat treatment, solution heat treat & aging, general heat treat furnaces (Thermal Process), process atmospheres, CAB Brazing and aluminum reverb melting & holding systems.

Duties and Responsibilities

In field installations : set up, adjust, troubleshoot, revise systems and correct problems which develop during the erection, operation and repair of heat processing equipment.

Consults with customer or supervisor to plan layout of equipment.

Studies blueprints, schematics, manuals, and other specifications to determine installation procedures.

Installs or oversees installation of equipment according to specifications.

Operates system to demonstrate equipment and to analyze malfunctions.

Interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.

Instructs and directs workers in servicing and repairing equipment.

Consults with engineering personnel to resolve problems in system operation and maintenance.

May instruct workers in mechanical and electronic theory.

May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Perform troubleshooting and revisions of relay and instrumentation circuitry.

Understand atmosphere systems and processes. Analyze, troubleshoot and correct problems.

Perform set up and adjustments of systems analyze deficiencies and correct them.

Determine and initiate the best way to install and start up jobs.

Perform above responsibilities with limited assistance from the Engineering Department.

Promote safe, efficient equipment and operations.

Monitor, control and report of field costs.

Ensure that all warning signs are in place at installation.

Ensure workers do not enter confined spaces without completing proper permitting requirements.

Perform other work related duties as assigned.

Education and Experience

College Degree in engineering or equivalent Military / Trade school training or experience.

Experience in field service installation / troubleshooting.

Must have a high level of interpersonal and communication skills to work across functional and organizational lines.

Must have superior customer-oriented attitude, verbal and written skills.

Must possess broad knowledge of mechanical and electrical systems.

Proficiency with Personal Computers and software applications.

Must be able to component level troubleshoot and repair various heat treating systems.

Must be able to prioritize and handle many tasks simultaneously and work with minimal supervision.

Must be team-oriented, possess a positive attitude and work well with others.

Must be flexible and able to work in a fast paced environment.

Must be detail-oriented.

Environmental Considerations

In the course of the work there is a routine need for bending and lifting (20–50pounds).

Manipulating heavier equipment with assistance.

Extensive travel in the USA and Europe, India, China and other places (by air) will be required often outside normal business hours. Travel could be up to 90% of time.

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