CSR INSIDE SALES 1

Csr Inside Sales 1

The CSR / Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR / Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include : helping the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls; providing excellent customer service via face to face, phone calls and e-mails; executing all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensuring accuracy of information being entered to guarantee the correct item(s) are ordered; recommending alternate products based on cost, availability or specifications as needed; obtaining and monitoring scheduled shipment dates to ensure timely delivery and expedite as needed; generating new and repeat sales by providing product and technical information in a timely manner; educating customers about product terminology, features and benefits in order to improve sales and customer satisfaction; providing accurate information regarding availability of in-stock items; assisting customers with warranties and returns; collaborating with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies; periodically reaching out to customers to determine satisfaction with the organization, products, and services; maintaining records and preparing reports on sales activities; expanding knowledge of HVAC products and keeping current with latest trends within the industry; working positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible; understanding and following work instructions, operating procedures, and company policies; and participating in additional projects / activities to support ongoing business needs.

Nature & Scope : works within well-defined instructions; uses established procedures and works under supervision to perform assigned tasks; work is closely supervised.

Knowledge & Skills : knowledge of HVAC equipment / products is preferred; general Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications; effective and high-quality Customer Service / Relationship management skills via walk-ins, phone, and email; positive, professional attitude, handling difficult customers with ability to diffuse negative situations; good phone etiquette and e-mail etiquette; ability to deal with high-volume customer traffic; effective verbal skills must be able to explain fairly technical parts of information clearly; written skills must be able to effectively & timely communicate via e-mail with customers & accurately input orders; effective organizational skills and time management skills including ability to prioritize and multi-task; high level of attention to detail and accuracy; ability to establish positive working relationships with internal and external customers and employees; ability to use good judgment and strong work ethics and integrity on the job; ability to understand and follow procedures, work instructions, and company policies.

Experience : 1 3 years of progressive sales experience.

Education / Certification : High School diploma or GED equivalent, some colleges preferred.

People Management : No.

Physical Requirements / Work Environment : Must be able to perform essential responsibilities with or without reasonable accommodations.

Reports To : Branch Manager / Supervisor, Customer Service.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability, medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.