Talent.com
Solution Manager

Solution Manager

IntelliPro GroupDallas, TX, US
14 days ago
Job type
  • Full-time
Job description

Solution Manager

We are seeking a Solution Manager to join our client's team. This role is critical in driving customer success by managing the onboarding and integration of new clients into their platform. The Solution Manager will design and deliver onboarding programs, provide training and support, and serve as the primary point of contact to ensure smooth adoption.

Beyond onboarding, this role will continue to build long-term client relationships, drive engagement, and ensure customer satisfaction and retention. The ideal candidate is proactive, client-focused, and skilled at balancing communication, project management, and problem-solving.

Customer Onboarding

  • Work autonomously under the guidance of the Onboarding Manager to achieve monthly activation goals, prioritize tasks based on customer needs, and deliver high-quality customer interactions.

Project Management

  • Utilize your project management skills to design and implement the onboarding process, ensuring customers are always informed of their progress and next steps.
  • Coordinate with various departments to ensure a seamless onboarding process.
  • Manage onboarding schedules and timelines to meet project deadlines.
  • Track and report on onboarding progress and outcomes.
  • Gather feedback to continuously improve the products.
  • Relationship Management

  • Serve as the primary point of contact for new customers during / after the onboarding period.
  • Build and maintain strong relationships with key stakeholders.
  • Address and resolve any issues or concerns that arise during / after the onboarding process.
  • Continuous Improvement

  • Identify opportunities for enhancing customer experience.
  • Collaborate with Customer Success, Product, Service, and Sales teams to implement improvements.
  • Stay up-to-date with industry best practices and trends in customer onboarding.
  • Create & lead an onboarding plan
  • Conduct onsite onboarding sessions for new customers. Conducting remote site assessments to determine the networking needs. Collaborate with restaurant owners during the Go-Live phase, creating onboarding plans that ensure a high-quality implementation experience within the timeline.
  • Empower restaurant owners and staff to use the POS system to establish best practices for managing daily operations. Provide ongoing support and guidance to ensure full integration and understanding of our offerings.
  • Manage several onboarding engagements simultaneously in your region.
  • Qualification

  • Excellent communication, organizational, and influencing skills in both English and Chinese. Strong interpersonal skills and the ability to build relationships.
  • Experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Experience working in the tech industry or for a SAAS company is a plus
  • Experience in Product Manager or Project Manager role is a plus
  • Fluent Mandarin proficiency required, as support tickets and end users are mandarin speakers.
  • Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

    IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https : / / intelliprogroup.com / .

    The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

    Create a job alert for this search

    Solution Manager • Dallas, TX, US

    Related jobs
    • Promoted
    Solution Architect

    Solution Architect

    HR PunditsDallas, TX, United States
    Full-time
    Onsite / Remote : Day 1 Onsite at customer location.These roles responsibilities are : .Design solution architectures that consider functionality, cost, performance, scalability, reusability and extens...Show moreLast updated: 3 days ago
    • Promoted
    Solution Architect

    Solution Architect

    Mitchell MartinDallas, TX, United States
    Full-time
    Design scalable and maintainable solutions aligned with business objectives.Lead integration efforts with various systems and platforms. Oversee data modeling, migration, quality, and governance str...Show moreLast updated: 3 days ago
    • Promoted
    Manager / Sr Manager, Solution Engineering MuleSoft Life Sciences

    Manager / Sr Manager, Solution Engineering MuleSoft Life Sciences

    Stypi (Acquired by Salesforce)Dallas, TX, US
    Full-time
    Manager / Director Of Solution Engineering.Salesforce is the #1 AI CRM, where humans with agents drive customer success together. And innovation isn't a buzzword it's a way of life.The world of work ...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Solution Architecture

    Lead Solution Architecture

    AT&TDallas, TX, United States
    Full-time
    Design and implement scalable, secure, and efficient technology solutions that align with business and technical objectives, while providing technical leadership and facilitating crucial design dec...Show moreLast updated: 3 days ago
    • Promoted
    Solution Architect

    Solution Architect

    Tata Consultancy ServicesDallas, TX, United States
    Full-time
    Salesforce Financial Service Cloud Architect.Must Have Technical / Functional Skills.Mandatory architect certifications.Mandatory knowledge of Financial Service cloud, candidates with accredited prof...Show moreLast updated: 3 days ago
    • Promoted
    EPM OneStream Solutions Architect, Sr. Manager

    EPM OneStream Solutions Architect, Sr. Manager

    PwCDallas, TX, United States
    Full-time
    A career in our Enterprise Performance Management practice, within Finance Consulting services, will provide the opportunity to work alongside CEOs, CFOs, controllers and treasurers to optimise the...Show moreLast updated: 3 days ago
    • Promoted
    Microsoft D365 ERP Technical Solution Architect - Manager

    Microsoft D365 ERP Technical Solution Architect - Manager

    PwCDallas, TX, United States
    Full-time
    At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.These individuals ana...Show moreLast updated: 3 days ago
    • Promoted
    Solution Architect, Global Strategic Partner, GSP

    Solution Architect, Global Strategic Partner, GSP

    AmazonDallas, TX, United States
    Full-time
    Imagine being a part of a team where your ideas have the potential to change companies, reshape industries, and improve the lives of many on a global scale. Our talented and inclusive team drives le...Show moreLast updated: 3 days ago
    • Promoted
    Senior Solution Architect

    Senior Solution Architect

    Molina HealthcareDallas, TX, United States
    Full-time
    Leads in the creation and solution design of architectures for delivery, development, and support of projects.Must have experience integrating multiple applications and varied Databases (such as SQ...Show moreLast updated: 30+ days ago
    • Promoted
    Solution Architect

    Solution Architect

    Guru SchoolsDallas, TX, United States
    Full-time
    Solution Architect - • • • •Description : • • • •Work Location : Dallas or Miramar • • • •Onsite Requirements : Hybrid (12 days per month in office policy) • • • •Contract to Hire • • • •Skill sets : • • • Experience w...Show moreLast updated: 3 days ago
    • Promoted
    Solutions Architect

    Solutions Architect

    Liberty MutualPlano, TX, US
    Full-time
    USRM Distribution Tech is hiring a Solution Architect responsible for establishing and providing leadership to the technology strategy and technology roadmaps for the Sales and Agency Support (S&am...Show moreLast updated: 30+ days ago
    • Promoted
    Manager, Solution Architect

    Manager, Solution Architect

    KPMGDallas, TX, United States
    Full-time
    The KPMG Advisory practice is currently our fastest growing practice.We are seeing tremendous client demand, and looking forward we dont anticipate that slowing down. In this ever-changing market en...Show moreLast updated: 3 days ago
    • Promoted
    Manager - Solution Architecture

    Manager - Solution Architecture

    INSPYR SolutionsDallas, TX, United States
    Full-time
    As the Manager of HPC Solutions Architecture, you will oversee a team of domain-specialist architects spanning compute, storage, security, Kubernetes, networking, and systems integration.This team ...Show moreLast updated: 1 day ago
    • Promoted
    Senior Manager, Software Engineering, DevOps (People Leader) (Cloud Operations Resilience Engineering)

    Senior Manager, Software Engineering, DevOps (People Leader) (Cloud Operations Resilience Engineering)

    Capital OnePLANO, Texas, United States
    Full-time +1
    Senior Manager, Software Engineering, DevOps (People Leader) (Cloud Operations Resilience Engineering).Do you love building and pioneering in the technology space? Do you enjoy solving complex busi...Show moreLast updated: 30+ days ago
    • Promoted
    Manager, Solutions Architecture

    Manager, Solutions Architecture

    NorthMark StrategiesDallas, TX, United States
    Full-time
    NorthMark Compute & Cloud (NMC²) is backed by dedicated leadership and investment, with a clear mission as it operates at the bleeding edge of technology. Its goal is to scale and enhance the high-p...Show moreLast updated: 23 hours ago
    • Promoted
    Senior Manager of Software Engineering (DevOps)

    Senior Manager of Software Engineering (DevOps)

    Capital OnePLANO, Texas, United States
    Full-time +1
    Senior Manager of Software Engineering (DevOps).Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Solution Architect -Manufacturing

    Senior Solution Architect -Manufacturing

    AutodeskPlano, TX, United States
    Full-time
    As a Senior Solution Architect, you will be a technical subject matter expert with experience in defining, automating, and integrating technical / functional Autodesk solutions that create competitiv...Show moreLast updated: 3 days ago
    • Promoted
    Lead Solution Architect

    Lead Solution Architect

    eTeamAddison, TX, United States
    Full-time
    Job Title : Lead Solution Architect.Location : Hybrid - Irving, TX (3 days / week onsite).Duration : 7 months (with possible extension). Seeking a highly experienced Lead Solution Architect to join their...Show moreLast updated: 3 days ago