Contact Center Representative

A company is looking for a Contact Center Representative- Credit Card.

Key Responsibilities

Provide exceptional customer service through various communication channels while addressing customer inquiries and transactions

Complete a range of financial transactions accurately while adhering to bank policies and procedures

Collaborate with team members to enhance the customer experience and participate in personal development activities

Required Qualifications

High School Diploma or GED

1+ years of customer service experience, preferably in retail, banking, or a contact center

Ability to communicate financial information clearly to diverse customers

Must be able to assist customers in English and Spanish if bilingual

Proficient in using technology and software applications related to the position