RESTAURANT&PUB MANAGER - Marywood University - Scranton, PA

Restaurant And Pub Manager

Salary : $60,000-$62,000

Pay Grade : 11

At Gourmet Dining&Chartwells Higher Education, people are at the core of our business. Together we build innovative food service concepts and serve fresh, local and nutritious meals at over 270 college campuses across the country. Twice named the Fastest Growing Brand by Nation's Restaurant News, at Gourmet Dining&Chartwells we take pride in creating opportunities for associates to grow their careers and achieve their development goals within the company.

Job Summary

We are seeking a dynamic and experienced Restaurant and Pub Manager to oversee daily operations, ensure exceptional customer service, and drive profitability. This role requires strong leadership, operational expertise, and a passion for hospitality.

Key Responsibilities

• Operational Management
• Supervise daily restaurant and pub operations, ensuring smooth service and adherence to standards.
• Manage inventory, ordering, and supplier relationships.
• Monitor food and beverage quality, presentation, and consistency.
• Team Leadership
• Recruit, train, and manage staff including servers, bartenders, kitchen staff, and hosts.
• Schedule shifts and manage payroll in coordination with HR.
• Foster a positive work environment and resolve staff conflicts.
• Customer Experience
• Ensure high levels of customer satisfaction through attentive service and prompt issue resolution.
• Handle complaints and feedback professionally and proactively.
• Develop and implement strategies to enhance guest experience.
• Financial Oversight
• Monitor budgets, control costs, and maximize revenue.
• Analyze sales reports and implement strategies to improve profitability.
• Manage cash flow, POS systems, and financial reporting.
• Compliance&Safety
• Ensure compliance with health, safety, and licensing regulations.
• Maintain cleanliness and hygiene standards throughout the establishment.
• Conduct regular audits and inspections.
• Marketing&Events
• Collaborate on promotional campaigns and seasonal menus.
• Organize events, live entertainment, and special offers to attract patrons.
• Engage with local community and social media to boost visibility.

Qualifications

Proven experience in restaurant / pub management or hospitality leadership.

Strong knowledge of food and beverage operations.

Excellent communication, leadership, and organizational skills.

Proficiency in POS systems and basic financial reporting.

Ability to work flexible hours, including evenings, weekends, and holidays.

Certification in hospitality management or related field.

Familiarity with local health and safety regulations.

Experience in event planning and marketing.

Apply to Gourmet Dining today!

Gourmet Dining is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Gourmet Dining maintains a drug-free workplace.

Associates at Gourmet Dining are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site / state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID : 1476519

Gourmet

KRISTINA MCCARTHY