Job Description
Job Description
Description :
At JTM Construction, the role of the Service Manager is to lead, oversee, and coordinate the service operations of the company. The Service Manager will be the first point of contact for all service calls and responsible for service projects for JTM. The Service Manager is responsible for ensuring timely, accurate, and high-quality service project delivery to clients. The Service Manager is responsible for managing field service personnel and maintaining customer satisfaction. This role plays a key part in managing post-construction support, repairs, warranty work, and small-scale construction-related services.
The full salary range for this position is $150,000 - $215,000, depending on direct professional experience and qualifications. The bonus target for this role is 3% - 10% of annual base earnings.
BENEFITS
JTM Construction, Inc. offers a competitive benefits package for qualified salaried employees.
- Eight (8) paid holidays, a minimum of three (3) weeks Paid Time Off.
- A comprehensive healthcare plan (medical, dental, vision, AD&D, and EAP.
- Paid Paternal Leave, Bereavement Leave.
- 4% safe harbor weekly 401K match plus discretionary profit sharing.
- Bonuses are based upon corporate and personal performance and typically range from 3% 10% of base earnings.
- Union employee benefits, including healthcare and pension are provided by applicable union affiliation.
RESPONSIBILITIES
Manage day-to-day operations of the service department, including scheduling, dispatching, and supervising service technicians and field crews.Coordinate warranty and post-construction service requests with clients, subcontractors, and internal teams.Develop and maintain relationships with clients, ensuring high levels of satisfaction and repeat business.Conduct site visits to assess service needs, provide prompt estimates for service opportunities, inspect completed work, and ensure safety and quality standards are met.Maintain accurate records of service work, client communications, parts and labor costs, and warranties.Track service metrics (e.g., response time, resolution time, customer satisfaction) and implement improvements.Ensure all work complies with company standards, building codes, and safety regulations.Budget and forecast for the service department, including labor, materials, and equipment costs.Provide technical support and training to service technicians and junior staff.Collaborate with project managers and other departments to support seamless service integration across projects.Work with technicians to manage inventory of tools, materials, and service equipment, ensuring proper maintenance and usage.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time.
Requirements : SKILLS
High school diploma or GED required; Associate’s or Bachelor’s degree in Construction Management, Engineering, or related field preferred.5+ years of experience in construction, service management, or related field; supervisory experience preferred.Strong knowledge of construction methods, tools, and materials.Excellent leadership, communication, and organizational skills.Ability to manage large numbers of service projects and large amounts of information at one timeAbility to read and interpret blueprints, technical drawings, and specifications.Proficient in construction management software and Microsoft Office Suite.Valid driver’s license and clean driving record.OSHA certification or safety training preferred.PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Regular, predictable attendance is required.Subject to frequent interruptions.Must be able to wear personal protective gear most of the day.Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.Ability to remain in stationary position at a computer terminal for an extended period.May be working in proximity to loud equipment.Must be able to respond quickly to sounds.Must be able to move safely over uneven terrain or in confined spaces.Must be able to detect and respond to dangerous situations.Must be able to work in cold environments and on concrete floors. Occasionally work in outdoor weather.JTM Construction, Inc. is an Equal Opportunity Employer and fully complies with all applicable federal, state, and local laws and regulations. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
