Global Healthcare Claims Director

Job Description

Job Description

Who We Are

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human. Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.

What we’re looking for in our Claims Director

You’re someone who understands that the Claims department is the engine of an international insurance company and are excited by the idea of overseeing all aspects of International and Domestic claims. Not only are you a strategic leader, you are also energized by working side-by-side to help your team members grow. You know the best leaders are the ones who show by example, and you’re excited to innovate and transform how we operate – learning from and collaborating with your team members and your internal and external partners.

Here’s what you’ll be working on :

• Develop and execute strategic initiatives to streamline claim processes, reduce costs and enhance service quality
• Utilize data analytics and reporting tools to identify trends, risks and opportunities for operational improvements
• Collaborate across the organization to define the customer journey and recommend process and technology improvements to improve the overall customer experience
• Maintain and improve claim operations by monitoring system performance, claim inventory levels, team performance, identifying and resolving problems, preparing, and completing action plans, managing systems, process improvements and quality assurance programs
• Drive Claims department people objectives by ensuring strong recruitment, training, coaching, and development of all levels of employees, leading with inclusivity, recognition, and teamwork to drive employee engagement.

This might be the right fit for you if…

You take our value of customer first, always to heart and know it means more than words on a paper because you know claims are more than dollars and cents. You also understand our NPS is more than a report card – it’s a guiding light to our larger strategic vision. You have experience in the traditional ways claims departments work but are motivated to explore how technology and innovation can transform and simplify the process for our employees and for our customers. You’re a people-first leader with a strong history of collaborating with IT, service teams, and partners throughout the organizations you’ve worked in.

What you’ll get in return

Other Great Perks :

EOE