Box Office Manager

PSQ ProductionsIrvine, CA, USA

10 hours ago

Job type

Full-time

Quick Apply

Job description

The Box Office Manager serves as the heartbeat of PSQ's ticketing and guest access operations across all venues and events. You own ticket builds, box office workflows, and day-to-day operations across platforms like TicketSpice, Etix, TIXR, and AXS, making sure every show is clean, accurate, and easy for guests to buy into. You design and roll out pricing, promotions, group and corporate offers, and special packages that drive revenue and fill seats while staying aligned with event and finance goals. You lead customer service standards for ticketing, build simple workflows for staff to follow, and partner with operations, marketing, and finance so the full event experience feels seamless from "on sale" through showtime.

Responsibilities

Ticketing and box office operations

Build and maintain all event ticket setups, seating maps, prices, holds, and promotions across TicketSpice, Etix, TIXR, AXS, and other PSQ platforms.
Run daily box office operations, including staffing plans, window workflows, will call, ADA requests, and on site issue resolution.

Financial integrity and reporting

Oversee cash and card reconciliation, closeout reports, and event settlements in partnership with Finance.

Track sales, comps, discounts, and fees, and produce clear sales and attendance reports for leadership.

Group and corporate sales

Lead group and corporate sales, from prospecting and packaging offers to contracting, payment tracking, and fulfillment.

Build strategic group, corporate, and package offers that support attendance targets and revenue goals.

Guest experience and service standards

Define and uphold ticketing and box office service standards, and handle escalated guest issues tied to tickets or access.

Create simple workflows and guidelines for ticket staff so the guest journey from purchase to entry feels smooth and consistent.

Cross functional collaboration and leadership

Coordinate with Marketing, Operations, and Guest Services on on sale plans, messaging, capacities, and event day needs.

Train, guide, and support box office and ticketing staff on systems, procedures, and PSQ policies.

This role combines operational oversight with strategic sales, ensuring that ticketing systems, box office operations, and guest services are optimized for efficiency, financial accuracy, and exceptional customer experience.

Minimum Qualifications :

4-6 years of experience in ticketing or box office operations, with supervisory or managerial experience required.

Proven expertise with at least two major ticketing platforms (e.g., TicketSpice, TIXR, Etix, TM, AXS).

Strong understanding of live event operations, guest experience, and financial reconciliation.

Exceptional organizational, analytical, and communication skills.

Proficient in Excel, Google Sheets, Asana, and data reporting tools.

Ability to work flexible hours including evenings, weekends, holidays, and extended shifts during events.

Experience managing large-scale event ticketing or venue operations preferred.

Knowledge of dynamic pricing, forecasting, and revenue optimization best practices.

This role has a work location at the Box Office at Great Park Live and in our Irvine Office.

PSQ Productions will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if PSQ Productions is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov / fair-chance-act / .

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Office Manager • Irvine, CA, USA