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Care Management Coordinator

Care Management Coordinator

Services and Advocacy ForNew York, NY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

TITLE : Care Management Coordinator

SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social enterprise SAGECare.

Summary :

The Care Management Coordinator provides essential administrative and clinical support within the Care Management department, with responsibilities split between program operations support and direct service delivery to participants.

Responsibilities :

Administrative Support

  • Provide administrative support to the Care Management department, including the Director and Assistant Directors.
  • Enter units of services rendered into care management systems, quality-check the information provided by other department staff, and generate monthly and quarterly reports.
  • Assist in client assignments to members of the Care Management team.
  • Receive, track, and process departmental vendor invoices for financial reimbursement, and collaborate with the Finance Department to insure timely payments and quality control.
  • Compile and submit funder / internal reports, including all pertinent documentation for quality assurance purposes.

Client Service Delivery

  • Provide case management, information, referrals, and advocacy to SAGE clients and participants.
  • Open cases, assess ongoing client needs, develop care plan strategies, conduct home visits, and accompany clients to scheduled appointments.
  • Conduct department intakes and registrations, complete phone screenings, and assist with mental health surveys.
  • Administer benefit and entitlement eligibility assessments, and assist clients with public benefits applications and other entitlement programs and opportunities.
  • Collect and enter all client service unit data and client notes in databases thoroughly and in a timely manner in accordance with organizational policies and regulatory mandates, as well as fulfilling all other reporting requirements.
  • Attend program events, organization meetings, funder trainings, and community outreach events.
  • Perform other tasks and duties as assigned.
  • Preferred Qualifications :

  • B.A. in social work or a related field, or sufficient professional experience in a similar role
  • Demonstrated work experience in similar position involving equivalently complex data management, departmental compliance, and other pertinent administrative tasks
  • Knowledge of electronic records systems and Salesforce strongly preferred
  • Familiarity with LGBTQ+ communities
  • Spanish fluency strongly preferred
  • Strong written, proofreading and verbal communication skills
  • Computer-literate, with fluency in MS Office Suite, with particular emphasis on Excel (must be at least an intermediate user)
  • Self-starter with good organizational and time management skills
  • Ability to work independently and as a member of a team
  • Support for SAGE Mission and Core Values.
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    Care Management Coordinator • New York, NY, US

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