Program Coordinator for Academic Engagement

Job Summary:

The Program Coordinator for Academic Engagement supports the Director in fostering an engaged campus environment and sense of community for all students. This role focuses on programmatic coordination, direct student support, and operational management to enhance retention, persistence, and completion for first- and second-year students. The Program Coordinator plays a vital role in implementing initiatives like the Bridge Academy, First-Year Experience (FYE), and Second-Year Experience (SYE) programs, ensuring students receive academic support throughout their college journey.

Essential Functions:

• Assist with the development, organization, and execution of FYE and SYE programs, including the Bridge Academy and Hornet Success Program.
• Coordinate day-to-day operations for Fall Convocation in collaboration with the Director.
• Manage logistics for FYE/SYE events, workshops, and programs, including scheduling, promotion, and evaluation.
• Serve as a liaison to key campus departments (e.g., Academic Success, TRiO, Career Engagement) to facilitate academic and co-curricular support for students.
• Provide one-on-one support to a caseload of students, ensuring individualized academic planning and engagement.
• Assist in the recruitment, training, and supervision of Peer Mentors.
• Collect and maintain program data for assessment, tracking outcomes, and reporting purposes.
• Monitor early alert submissions and triage cases based on urgency and risk level.
• Collaborate with the Director on marketing and outreach efforts, including social media, email campaigns, and campus communications.
• Become well-versed in the University Bulletin and assist students in navigating and understanding its contents.
• Support initiatives to build a welcoming campus environment.
• Represent the department in campus meetings, committees, and student events.
• Learn and use the Jenzabar and other electronic systems that house student data.
• Perform other duties as assigned to support the mission of the office and university.

Minimum Education and Experience:

• Bachelor’s degree in Education, Student Affairs, Psychology, or a related field required; Master’s degree preferred, not required.
• Minimum one year of experience in student programming, academic support, or a related field.
• Experience working with diverse student populations
• Proficiency in MS Office Suite, data collection tools, and social media platforms.

Knowledge, Skills, and Abilities:

• Strong organizational and project management skills, with an ability to prioritize and multitask.
• Excellent verbal and written communication skills.
• Demonstrated ability to work effectively in a fast-paced, team-oriented, and culturally diverse environment.
• Strong interpersonal skills with the ability to build rapport with students, staff, and faculty.
• Knowledge of student development theories and practices in retention and persistence.
• Experience with program assessment and data analysis.
• Commitment to fostering a culture of belonging.

Supervisory Responsibility:

• Supervise Peer Mentors and provide guidance for student staff members.

Physical Requirements:

• May involve extended periods of sitting, using a computer, and light lifting.
• Must be mobile throughout the campus to attend meetings and events.

Working Conditions and Environment:

• Primarily office-based with occasional evening or weekend events.
• Minimal exposure to physical risks.