Customer Care Representative

A company is looking for a Customer Care Representative who will support the customer journey through various interactions.

Key Responsibilities

Respond to 70-90 phone calls per day, providing exceptional customer service

Address customer emails promptly, resolving inquiries and concerns professionally

Assist other departments with policy procedures and adjustments

Required Qualifications

Strong mental and emotional resilience to handle challenging customer interactions

Experience in a customer service role, preferably in a call center setting

Adaptability and ability to multitask in a fast-paced environment

Basic level of technical proficiency with multiple software systems

A genuine desire to positively impact customers' experiences