Epic Resolute HB Application Support Analyst

This is a remote position.

Job Title : Epic Resolute Hospital Billing (HB) Application Analyst Go-Live Support (Remote 3-Month Contract)

Start Date : ASAP

Location : Remote (U.S.-based preferred)

Engagement Type : 3-Month Contract Full-Time Hours

Schedule : Core business hours Go-Live On-Call Rotation

Position Overview

We are seeking an experienced Epic Resolute Hospital Billing (HB) Application Analyst to support a large health system during a major Epic go-live. This is a 3-month remote contract focused primarily on break / fix ticket resolution revenue cycle stabilization and operational support across hospital billing workflows.

The consultant will work in a fast-paced high-volume environment supporting revenue cycle staff and clinical operations and must be comfortable participating in an on-call rotation during the go-live period to ensure timely response to issues impacting billing operations and revenue flow.

Key Responsibilities

Provide day-to-day break / fix support for Epic Resolute Hospital Billing (HB) during and after go-live.

Triage analyze and resolve incident and service request tickets related to :

Charge capture charge router and charge review workqueues

Coding and documentation-related billing holds

Account edits claim edits and claim edit workqueues (CE WQs)

Claim generation submission and remittance posting

AR follow-up workflows denials and self-pay processes

Credit balances adjustments write-offs transfers and refunds

Work within the organizations ITSM / ticketing system to prioritize and document all work.

Collaborate with billing teams HIM / coding compliance reimbursement revenue integrity patient access and clinical teams to validate solutions and support workflow stability.

Conduct root cause analysis to identify and resolve recurring issues that impact revenue integrity.

Maintain and optimize HB build including :

Billing rules fee schedules payer-specific configuration

Workqueue routing and resolution pathways

Account claim and statement formatting

DRG and APC workflows in coordination with HIM / Coding and Finance

Coordinate across integrated application teams (e.g. ClinDoc Orders Pharmacy Grand Central Cadence / Prelude Beaker) to support end-to-end revenue cycle workflows.

Participate in on-call rotation (evenings nights weekends as needed) during go-live and early stabilization.

Ensure all changes follow the organizations change management and governance procedures.

Create and update knowledge base documents known-issues trackers and quick reference guides to support front-line staff and Tier 1 support.

Contract Details

Duration : Approximately 3 months (potential for extension based on stabilization needs).

Start Date : ASAP must be able to onboard and contribute quickly.

Location : 100% remote; extended hours may be required depending on go-live and month-end revenue cycle needs.

Hours : Full-time (40 hours / week) with additional hours possible during peak go-live / on-call periods.

Requirements

Required Qualifications

Epic Resolute Hospital Billing (HB) certification / accreditation or proven hands-on configuration / support experience in HB.

2 years of experience supporting hospital billing or inpatient revenue cycle operations in Epic.

At least one recent Epic go-live or major upgrade providing HB support.

Strong understanding of hospital revenue cycle workflows including :

Front-end to back-end billing impacts (registration charge capture coding billing)

Claim submission and remittance workflows

Denials AR follow-up and reimbursement methodologies

Experience working with ticketing / ITSM platforms (ServiceNow Remedy Cherwell etc.) in high-volume support environments.

Strong analytical and problem-solving skills with attention to accuracy and financial impact.

Excellent written and verbal communication skills with the ability to collaborate effectively in a remote environment (Teams / Zoom / Chat).

Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization.

Preferred Qualifications

Experience supporting multi-hospital systems with complex payer mixes.

Familiarity with revenue integrity charge auditing compliance and reimbursement strategy.

Experience with HB reporting and analytics (e.g. HB dashboards KPI monitoring productivity reporting).

Prior experience developing training materials quick reference guides or job aids for revenue cycle staff.

Required Skills :

Epic Resolute Hospital Billing (HB) certification / accreditation or proven hands-on configuration / support experience in HB. 2 years of experience supporting hospital billing or inpatient revenue cycle operations in Epic. At least one recent Epic go-live or major upgrade providing HB support. Strong understanding of hospital revenue cycle workflows including : Front-end to back-end billing impacts (registration charge capture coding billing) Claim submission and remittance workflows Denials AR follow-up and reimbursement methodologies Experience working with ticketing / ITSM platforms (ServiceNow Remedy Cherwell etc.) in high-volume support environments. Strong analytical and problem-solving skills with attention to accuracy and financial impact. Excellent written and verbal communication skills with the ability to collaborate effectively in a remote environment (Teams / Zoom / Chat). Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization.

Required Education : High School Diploma

Key Skills

Administration And Accounting,Hardware & Networking,Assessment,Cost Estimation,ABAP,Loans

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 2 - 80