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Receptionist - Dispatcher

Receptionist - Dispatcher

SERVPRO Team JRFSalem, MA, US
4 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Vision insurance

Receptionist / Dispatcher (Administrative Assistant, Customer Service)

Manchester, NH On-site

Full-Time

Schedule

MondayFriday, 8 : 00 AM5 : 00 PM (some flexibility / overtime as business needs arise)

Compensation

$20 $23 per hour (based on experience)

Benefits

Health / Dental / Vision 401(k) with match PTO / Holidays Paid training Career growth

Perks : Local, supportive team backed by a national brand (SERVPRO)

About the Role :

Be the first friendly voice customers hear when they need help most. As a Receptionist / Dispatcher at SERVPRO of Manchester, NH , youll manage calls, schedule / dispatch crews, and keep jobs moving smoothly from First Notice of Loss (FNOL) through completion. If youre organized, empathetic, calm under pressure, and love helping people, this is a great fitwith room to grow as our office expands.

What Youll Do :

  • Answer inbound calls; greet walk-ins; deliver five-star customer service with empathy and professionalism.
  • Enter new leads / FNOLs accurately; verify details and document all communications.
  • Dispatch & schedule production teams; coordinate on-call rotations; adjust routes as priorities change.
  • Track jobs / WIP ; follow up on estimates and customer communications; flag bottlenecks early.
  • Coordinate logistics (materials, access, vendor visits) to keep projects on time.
  • General office support (email, filing, collections , data entry) and other duties as needed.

    • What Makes You a Great Match :

  • HS diploma / GED required.
  • 1+ year in a receptionist, dispatcher, administrative assistant, customer service, or call center role preferred.
  • Strong phone etiquette, written / verbal communication, and attention to detail.
  • Comfortable with Microsoft Office and Teams and web-based scheduling / CRM tools.
  • Nice to have : experience in restoration, construction, property management, or insurance claims .

    • Schedule & Work Environment :

  • Full-time, on-site : MondayFriday, 8 : 00 AM5 : 00 PM (some flexibility / overtime as business needs arise).
  • Office environment; light filing / occasional lifting (files, boxes), step-stool use.

    • Apply Now

    Click Apply and include your resume .

    Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

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