Bus Operations Manager

THIS JOB OPENING IS BEING USED TO FILL CURRENT AND FUTURE VACANT POSITIONS IN THIS CLASSIFICATION AT VARIOUS SHIFTS TO INCLUDE OVERNIGHT SHIFTS, LOCATIONS, AND ASSIGNED DAYS OFF.

MINIMUM QUALIFICATIONS

Minimum Education

• Graduation from high school or possession of a high school equivalency certificate (GED)
• Participation in Bus Operations Management Training within the first six months of hire

Minimum Experience

• A minimum three years of supervisory or training experience, or experience assessing the performance of others, to include at least two years of transportation experience.

Preferred Qualifications

• Bachelor's Degree in Transportation, Business Administration, Communications, or a related field.

Minimum Certification/Licensure

• Valid driver's license and maintenance of a satisfactory driving record.
• Completion of WMATA Bus Operations Manager training

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation

In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

SUMMARY

The Bus Operations Manager supervises bus transit employees engaged in Bus Operations, including the safe and efficient operation of bus services and facilities, and the enforcement of WMATA rules, regulations, policies, and procedures. Other responsibilities include, but not limited to, administrative processes, customer relations, emergency assignments and other special tasks. Incumbents assists in the direction and coordination of WMATA's bus operation system at the division, and other designated personnel; supervises Depot Clerks, resolves operational issues; and responds to emergency situations. The Bus Operations Manager may cover various shifts, including evenings, overnights, weekends, holidays and special events.

ESSENTIAL FUNCTIONS

Principal Job Duties

• Monitors operations and ensures effective and consistent operating practices, including safe, reliable, and courteous customer service.
• Provides supervision to bus operators and clerical employees reporting to a specific location in the absence of the Superintendent or Assistant Superintendent
• Makes decisions related to operations within the assigned division, collaborating with the necessary internal and external stakeholders in a timely manner and with the necessary follow up.
• Conducts interviews, counsels employees, and evaluates employee performance and any other related duties. Recommends corrective action to management.
• Performs on-time performance checks when buses are dispatched from the division to meet scheduled/headways requirements.
• Responds to and investigates customer comments, complaints, and concerns.
• Assists in the preparation of operational reports. Documents actions that may lead to progressive discipline; and investigates accidents or on duty injuries. Complete all investigations and reports accurately and in a timely manner.
• Ensures consistent administration of accident reports, payroll, customer complaints, sick reports, vacation, etc., and ensures timely upload of information to the appropriate personnel repository.
• Communicates proactively with management, frontline employees, customers and other intra and inter-departmental stakeholders.
• Coordinates with the Metro Integrated Command and Communications Center (MICC), Bus Planning and Street Operations to maintain standard bus service.
• Testifies at hearings including legal and worker's compensation hearings.

Other Duties

• Works various shifts (evenings, overnights, weekends, holidays) as needed, including for special events.
• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.