Job Title
Serve as primary interface with customers in defined market segments or product lines. Drives to goals and milestones in support of the company's growth strategy for defined market segments or product lines. Supports market forecasting, contracts, customer orders, sales programs, product pricing, customer communications, new business development activities, and key customer plans for assigned accounts. Conducts competitive research for defined market segments or product lines. Maintains strong working relationship with outside representatives, engineering, and operations to ensure program wins are matching or advancing the company's capabilities and core competencies. Serves as the customers' advocate and liaison within the company to ensure the highest level of service satisfaction.
Essential Job Functions :
- Make frequent direct sales calls to drive growth, retention and profitability and optimize market penetration.
- Support an annual sales plan / forecast to support business growth and strategic planning objectives.
- Manage established accounts, providing service and contractual support, as well as assistance with account collections if needed.
- Organize and manage proposal preparation, pricing establishment and quotation activities.
- Remain cognizant of all pertinent competitive activities worldwide, including technical developments and market share data.
- Produce effective logistic and time planning of sales activities and travel planning.
- Recommend, investigate and document new product opportunities; provide accurate and detailed reporting within the company for pipeline projects and opportunities.
- Produce effective verbal and written communication for activities and customer correspondence, etc.
- Forge effective communication and working relationships with inside customer sales and support representatives to manage and grow customer base.
- Assist with advertising and sales promotion programs, trade shows and other industry activities.
- Proactively seek, identify and recommend potential acquisition targets, in conjunction with the leadership team.
- Protect company's value by keeping information confidential.
- Exhibit excellent presentation skills.
- Ensure compliance to Department of Commerce Export Administration Regulations (EAR) and Department of State International Traffic in Arms Regulations (ITAR).
Key Performance Metrics :
Booking forecast and booking ordersBusiness profitability (against plan)Product / solution portfolio diversification (against plan)New target account development (against plan)Marketing promotional growth (against plan)Sales / Marketing operational budget adherenceAdditional Duties :
Provide support for lean manufacturing and continuous improvement initiatives, companywide.Other duties, reporting, special assignments, or projects as needed and assigned.Must remain current with, and complete all required training as assigned.Must adhere to company corporate EHS policy and department, occupation, and task specific safety protocols, including but not limited to personal protective equipment (PPE) requirements.Qualifications : Required Skills :
Superior verbal and written communication skills.Strong interpersonal skills, with emphasis on influencing and negotiation.Proactive, positive and customer focused behavior.Working knowledge of ERP systems, as well as intermediate to advanced level skills in business software programs (Microsoft Excel, Word, Power Point, etc.).Knowledge of lean and continuous improvement practices.Knowledge of ITAR, contracts, pricing, and operations in a manufacturing environment.Required Experience :
Minimum of 3-5 years of success in technical relationship building based on a record of accomplishments - preferably for parts and components in the aerospace and defense industry.