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Clinical Documentation Integrity Program Manager - Chicago

Clinical Documentation Integrity Program Manager - Chicago

NeolytixChicago, IL, US
30+ days ago
Job type
  • Full-time
Job description

Clinical Documentation Integrity Program Manager

Neolytix is a tech-enabled healthcare services company focused on delivering impactful solutions across medical billing, credentialing, contact center support, virtual assistant staffing, and AI-driven automation. We support healthcare provider organizations across the U.S. with a focus on improving operational efficiency, compliance, and patient experience.

We are expanding our Clinical Documentation Integrity (CDI) services and are looking for a highly experienced, entrepreneurial CDI Leader who can build and scale this function with a focus on developing and managing an offshore delivery team.

Role Overview

This is a player-coach role for a Subject Matter Expert (SME) in Clinical Documentation Integrity who can :

  • Create and implement CDI standards and best practices
  • Collaborate with clients to understand documentation challenges and quality improvement needs
  • Design scalable service delivery processes to be executed by an offshore team
  • Hire, train, and lead offshore CDI specialists
  • Establish metrics and governance for continuous improvement and regulatory compliance

You will be the foundational leader of this service line and instrumental in its strategic growth.

Key Responsibilities

  • Develop CDI protocols, policies, and documentation improvement strategies for provider organizations
  • Lead implementation of CDI services for new clients, including documentation audits, gap analysis, and recommendations
  • Ensure adherence to industry standards (AHIMA, ACDIS) and payer documentation requirements
  • Build scalable workflows and SOPs for offshore CDI operations
  • Select, train, and mentor offshore CDI team members to ensure service quality
  • Define KPIs and build performance dashboards to monitor team effectiveness and documentation impact
  • Act as the SME on all client interactions regarding documentation improvement strategies
  • Collaborate with physicians, HIM staff, coders, and revenue cycle teams to align documentation with coding and compliance
  • Provide education and feedback sessions to clients and internal teams
  • Establish quality audit programs to ensure CDI work meets client expectations and regulatory standards
  • Stay abreast of CMS, HCC, risk adjustment, and inpatient / outpatient CDI changes and best practices
  • Contribute to technology adoption for CDI (e.g., NLP tools, clinical data insights)

    • Qualifications Required

  • 7+ years of progressive experience in Clinical Documentation Improvement, with experience across both inpatient and outpatient settings
  • Deep understanding of CDI workflows, risk-adjusted payment models (e.g., HCC), and coding / documentation best practices
  • Experience working with or leading remote / offshore teams
  • CCDS, CDIP, RHIA, RHIT, or relevant certifications strongly preferred
  • Experience collaborating directly with providers and RCM teams
  • Excellent communication and training skills

    • Preferred

  • Experience in setting up CDI programs from the ground up
  • Familiarity with AI-enabled CDI tools, clinical NLP solutions, or EHR-integrated documentation improvement software
  • Prior experience in a healthcare BPO or MSO environment

    • Why Join Neolytix?

  • Help build a CDI center of excellence from the ground up
  • Work in a highly entrepreneurial environment that values innovation and ownership
  • Contribute to the transformation of clinical documentation for healthcare providers nationwide
  • Be part of a growing, tech-enabled healthcare services company with global operations

    • Compensation & Benefits

  • Competitive base salary + performance bonuses
  • Remote work flexibility with occasional travel
  • Health, dental, and retirement benefits
  • Opportunity to grow into a senior leadership position as the CDI service line scales
  • Competitive compensation package
  • Hybrid work flexibility (mix of remote and in-office)
  • Collaborative, mission-driven team culture
  • Opportunities for career development and CDI certification support
  • Comprehensive benefits including health, dental, vision, and PTO
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    Program Manager • Chicago, IL, US

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