Call Center Supervisor

Job Full Description

Call Center Lead / Supervisor

Mesa, AZ (Onsite) | Full-Time | $55,000-$70,000/year (DOE)

We are seeking a Call Center Lead or Supervisor with a passion for team development, accountability, and performance. If you have a strong background in coaching agents, managing productivity, and driving results in a fast-paced call center environment, this could be a great next step in your career.
What You'll Do

• Lead and motivate a team of call center agents to meet and exceed daily performance goals.
• Monitor productivity, call metrics, and service quality standards.
• Provide real-time coaching, performance feedback, and training to agents.
• Support with onboarding and continuous development of team members.
• Track KPIs and collaborate with management on process improvements.
• Ensure consistent communication, accountability, and operational excellence.
• Assist with escalations and support agents in delivering exceptional service.

Schedule & Compensation

• Schedule: Monday-Friday availability required between 7:00 AM - 7:00 PM (8-hour shifts, 40 hours/week)
• Location: Onsite in Mesa, AZ
• Compensation: $55,000-$70,000/year, depending on experience

What We're Looking For

• 2-3+ years of leadership experience in a call center or contact center environment.
• Proven track record in managing metrics (calls, hold times, resolutions, etc.).
• Strong communication, coaching, and team-building skills.
• Experience in training and performance improvement strategies.
• Ability to thrive in a fast-paced, customer-focused setting.

Mesa, AZ
2105
849 North Dobson Road
Suite 107
Mesa, AZ 85201