Service Advisor

Job Description

Job Description

Mark Porter Auto Group, a reputable name in the automotive industry, invites you to become a key member of our vibrant team in Pomeroy, Ohio, as a Service Advisor. Embrace the opportunity to work on-site at our bustling service center where your enthusiasm and expertise will flourish. At Mark Porter Auto Group, we are devoted to offering excellent customer service and maintaining strong client relationships. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing top-notch service and advice, handling client inquiries, and coordinating service schedules. If you are passionate about the automotive industry and enjoy interacting with customers, this position is designed for you. Join us and thrive in a supportive and engaging work environment that values its team members. Step into a role filled with exciting challenges and the chance to make a significant impact in the lives of our customers.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Responsibilities

Client Interaction : Greet and assist customers, determining their service needs and conveying them to the appropriate technicians.

Service Management : Coordinate with technicians to ensure timely and efficient completion of service jobs.

Quotation and Invoicing : Prepare service estimates and invoices, ensuring accuracy and customer satisfaction.

Upselling Opportunities : Identify and suggest additional services or products that may benefit the customer.

Communication : Keep customers informed about the status and any changes to their vehicle service.

Customer Satisfaction : Strive to provide excellent service to ensure customer satisfaction and loyalty.

Requirements

Experience : Previous experience as a Service Advisor or in a similar role within the auto service industry is preferred.

Communication Skills : Strong verbal and written communication skills to interact effectively with customers and team members.

Customer Service : Demonstrated ability to provide exceptional customer service and build strong customer relationships.

Technical Knowledge : Basic understanding of automotive systems and technology, as well as familiarity with automotive service processes.

Organizational Skills : Strong organizational abilities to manage work schedules and service appointments efficiently.

Problem-Solving Skills : Ability to diagnose issues and offer practical solutions to customers.

Team Player : Ability to collaborate effectively with technicians and other team members to ensure smooth service operations.